← WorkMundi · 1M+ jobs from around the world, liveSign inCreate free account

Dynamic Workforce Management (WFM) Specialist Customer Support Operations

remote zest jobs · All India

🌐 Remote📅 09/08/2026
🔔 Alert me about jobs like this
No password, no sign-up. Just the email — and you can leave the list anytime.
🔓 Apply — free →
Opens this job on WorkMundi. The account is free and takes under a minute.

See the other 113,540 jobs in India →

🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
```reputed company About arenaflex Shaping the reputed company of Customer Experience arenaflex is a global leader in ereputed company reputed company services, reputed company for its reputed company reputed company on customer obsession and innovation. With a reputed company in more than 20 countries and a workforce that spans continents, arenaflex empowers millions of consumers every day to discover, purchase, and enjoy products with unparalleled convenience. Our commitment to reputed company extends reputed company the marketplace; we invest heavily in the people who reputed company our reputed company possible. By fostering a culture of curiosity, collaboration, and reputed company improvement, arenaflex creates an environment where talent thrives, reputed company reputed company, and careers accelerate. Why Join arenaflex Choosing arenaflex means becoming part of a reputed companythinking organization that values reputed company employee as a strategic partner in delivering worldclass service. Our remotefirst philosophy ensures you can work from reputed company while staying connected to a reputed company, supportive community. We offer competitive compensation, a comprehensive benefits suite, and abundant opportunities for reputed company development. If you are passionate about optimizing processes, love datadriven decisionmaking, and reputed company in a fastpaced, reputed company setting, this role is your gateway to a rewarding career. reputed company Workforce Management (WFM) Specialist, Customer Support As a Workforce Management Specialist reputed company arenaflexs Customer Support division, you will be the analytical reputed company that drives reputed company efficiency, service reputed company, and operational reputed company. You will partner with crossfunctional teamsincluding Operations, Training, reputed company Assurance, and Senior Leadershipto forecast demand, design reputed company schedules, and monitor key performance indicators (KPIs). Your insights will directly influence how arenaflex meets and exceeds its reputed company of delivering exceptional customer experiences. Key Responsibilities reputed company and maintain accurate shortterm and longterm reputed company forecasts using historical data, trend analysis, and predictive modeling techniques. Design, implement, and continuously refine scheduling strategies that reputed company workforce reputed company with projected contact volumes across multiple channels (phone, chat, email, and reputed company). Monitor reputed companytime service level agreements (SLAs) and key performance indicators (KPIs) such as average handle time (AHT), firstcontact reputed company (FCR), and customer satisfaction (CSAT) to ensure compliance and identify improvement opportunities. Collaborate closely with team leads and training managers to assess reputed company gaps, recommend targeted coaching, and ensure agents are equipped to handle evolving customer needs. Produce detailed performance dashboards, executivelevel presentations, and actionable reports that reputed company workforce trends, efficiency reputed company, and risk areas. reputed company regular reviews of SLA adherence, KPI performance, and reputed company adequacy, proposing databacked recommendations to senior leadership. Utilize advanced WFM tools (e.g., reputed company, reputed company, or proprietary platforms) to automate scheduling, forecast adjustments, and reputed companytime monitoring. Champion a culture of reputed company improvement by identifying process bottlenecks, piloting reputed company, and sharing best practices across the organization. Support the reputed company and training of new agents by providing insights on reputed company shift patterns, workload distribution, and performance expectations. Maintain meticulous documentation of forecasting models, scheduling policies, and performance metrics to ensure knowledge transfer and audit readiness. Essential Qualifications Bachelors degree in Business Administration, Operations Management, Statistics, or a reputed company field (or equivalent reputed company experience). Minimum of 24 years of handson experience in workforce management, scheduling, or operations analytics reputed company a highvolume customer support environment. Proven ability to analyze large data sets, identify trends, and translate findings into actionable business strategies. Strong proficiency with reputed company (pivot tables, VLOOKUP, macros) and experience with data visualization tools such as Tableau, Power BI, or similar platforms. Excellent verbal and written communication skills, with the ability to convey reputed company concepts to both techni .
Read the rest of the job →

Similar jobs

Job on WorkMundi — the world's largest job board. See more jobs from every continent, updated live.

📢
🎁

Before you apply, rehearse this interview.

Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card.

I want my training →