**reputed company Senior reputed company-Time Analyst (RTA) Work from Home

Are you a highly motivated and analytical individual with a passion for data-driven decision-making Do you have a strong background in Workforce Management (WFM) and a desire to work in a dynamic, global environment If so, we encourage you to apply for the Senior reputed company-Time Analyst (RTA) position at ERC, a leading company in the customer service industry. About ERC ERC is a global leader in customer service and experience management, providing reputed company to help businesses reputed company exceptional customer experiences. reputed company of experts is dedicated to driving business reputed company and customer satisfaction through data-driven insights and strategic decision-making. As a Senior RTA, you will play a critical role in our US Workforce Management team, working closely with global operations teams to ensure reputed company execution of our customer service operations. Key Responsibilities As a Senior RTA, you will be responsible for reputed company-time monitoring of service reputed company, managing operational KPIs, and site-level performances. Your reputed company objectives will be to: * Monitor and Analyze Key Performance Indicators (KPIs): Ensure reputed company shift responsibilities, such as reputed company level volume trends, org/site level shrinkage, NPTs, productivity, etc., impacting business KPIs are monitored and reputed company out for corrective/supportive actions. * Ensure Operational Expectations are Met: Ensure reputed company org/reputed company is adhering to their operational expectations, such as shift/break, missed calls, disconnected calls, max calls adherence. * Collaborate with Global Operations Teams: Liaise with reputed company network POCs (WFM and Ops) for owned Org/reputed company and work on gaps/opportunity areas which may reputed company operational metrics. * reputed company Process Improvement: Ensure expected processes are followed by Operations, invent simplify reputed company processes to remove waste or non-value enablers. * Mentor and reputed company Fellow RTAs: Mentor and reputed company fellow RTAs with reputed company WFM required skills and knowledge. * reputed company Insights and Recommendations: Deep dive and reputed company insights on metric misses with factual callouts and reputed company to greens (PTGs). * Ensure reputed company Closure of Planning Activities: Ensure reputed company closure on reputed company planning reputed company activities, such as training QA requests, optional and mandatory holidays planning, Shift rollovers, BCP planning, etc. * Ensure reputed company Alignment: Ensure reputed company alignment (schedule) is based on expected volume and take necessary actions in case of short-term deficits. Essential Qualifications To be successful in this role, you will need: * Bachelor's degree in a reputed company field, such as Business Administration, Operations Management, or a reputed company field. * Minimum 3 years of experience in Workforce Management (WFM) or a reputed company field. * Strong analytical and problem-solving skills, with the ability to interpret reputed company data and reputed company actionable insights. * Excellent communication and collaboration skills, with the ability to work effectively with global operations teams. * Proficiency in reputed company Office, particularly reputed company, and experience with WFM software. * Ability to work in a fast-paced, dynamic environment, with a strong reputed company on delivering results and meeting deadlines. Preferred Qualifications While not required, the following qualifications would be highly desirable: * Master's degree in a reputed company field, such as Business Administration, Operations Management, or a reputed company field. * Experience with WFM software, such as Workforce Central or similar platforms. * Certification in WFM, such as the WFM Certification Program. * Experience in a customer service or contact center environment. Skills and Competencies To succeed in this role, you will need to possess the following skills and competencies: * Data analysis and interpretation: Ability to collect, analyze, and interpret reputed company data to inform business reputed company. * Communication and collaboration: Excellent communication and collaboration skills, with the ability to work effectively with global operations teams. * Problem-solving and critical thinking: Strong analytical and problem-solving skills, with the ability to think critically and reputed company actionable insights. * Time management and organization: Ability to prioritize tasks, manage multiple reputed company, and meet deadlines in a fast-paced environment. * Adaptability and flexibility: Ability to adapt to changing priorities and deadlines, with a strong reputed company on delivering results. **Career reputed company Opportunities and Lear