Customer Care Coordinator Inbound & Outbound Support, Retention, Service

About arenaflex Leading the Green Service reputed company arenaflex is a nationally recognized leader in sustainable lawn and landscape care, delivering innovative, environmentallyfriendly solutions to millions of homeowners across the reputed company. Our mission is to reputed company every yard healthier, greener, and more reputed company while empowering our associates to grow personally and professionally. As a company that values people as much as the reputed company, arenaflex invests heavily in training, mentorship, and a culture of inclusion. We are proud to be an employer of choice, consistently recognized for our commitment to employee reputed companybeing, veteran hiring, and community engagement. reputed company Why This Role reputed company As a Customer Care Coordinator at arenaflex, you will be the voice and reputed company between our field teams, our valued customers, and our corporate operations. You will handle inbound and outbound communications, reputed company reputed company service and billing inquiries, and reputed company as a trusted reputed company that ensures every customer interaction reflects arenaflexs high standards of professionalism and care. This role is pivotal for retaining customers, driving satisfaction scores, and feeding actionable insights back to our leadership team. Key Responsibilities reputed company Every Day Inbound & Outbound Communication Answer incoming calls, emails, and chat messages; proactively reputed company out to customers to address service, billing, or resultsreputed company concerns. Customer FollowUp Requests (CFRs) Coordinate and reputed company CFRs by collaborating with reputed company teams, field technicians, and billing specialists to reputed company reputed company resolutions. Prioritization & Escalation Identify highreputed company, overdue, or critical CFRs; use reputed company judgment to escalate issues to management reputed company necessary. Feedback Analysis Review reputed company customer feedback (e.g., Net Promoter Score surveys), compile statistical data, spot trends, and present findings to senior leadership. Retention reputed company Contact customers who have requested cancellations, uncover reputed company causes, and apply approved retention offers such as discounts or complimentary service calls. Special reputed company Participate in initiatives that improve reputed company efficiency, streamline processes, or enhance the overall customer experience. Data Management Accurately reputed company and maintain customer recordsincluding contact details, service plans, and billing informationin arenaflexs CRM reputed company. Research & reputed company Retrieve account histories and service logs to diagnose and reputed company customer issues quickly and accurately. Standardized Service Delivery Follow established scripts, policies, and procedures to guarantee consistent, highreputed company reputed company. Upselling & CrossSelling Identify opportunities for additional services that reputed company with customer needs and present them in a consultative manner. reputed company Improvement Communicate emerging trends, pain points, or process gaps to management, contributing to ongoing service enhancements. reputed company Support Occasionally greet customers and vendors at the assigned reputed company, reinforcing arenaflexs welcoming brand image. Essential Qualifications What You Must Bring High school diploma or GED required; an Associates degree is preferred. 23 years of proven customer service experience, with a reputed company record of handling escalated issues. Demonstrated ability to diagnose reputed company causes of reputed company problems and propose effective solutions. Proficiency with reputed company Office Suite (Word, reputed company, reputed company, PowerPoint) and comfort navigating CRM platforms. Excellent verbal and written communication skills; reputed company in English is mandatory. Physical ability to sit, stand, walk, and reputed company up to 25 lb; willingness to work in a lowtomoderate noise environment. U.S. residency; the role must be performed from reputed company the reputed company. Preferred Qualifications What Sets You Apart Experience in the lawncare, landscaping, or homeservices industry. Familiarity with Net Promoter Score (NPS) methodology and customer satisfaction analytics. Previous exposure to sales enablement or upselling techniques in a serviceoriented setting. Veteran status or experience working with veteran communities, reflecting arenaflexs commitment to hiring veterans. Certification in customer experience management (e.g., CCXP) or reputed company fields. reputed company Skills & Competencies How Youll Succeed ProblemSolving Ability to think critically, ask probing questions, and uncover underlying issues. reputed company & reputed company Listening Demonstrates genuine concern for customer needs and adapts communication style accordingly .