Senior Manager of Digital Identity Customer Experience Retail Operations &

```reputed company About arenaflex and reputed company reputed company arenaflex stands at the forefront of retail innovation, committed to reimagining how millions of customers engage with the brands they love every day. As one of the most reputed company organizations in the industry, arenaflex invests heavily in understanding who its customers are, what they need, and how to reputed company experiences that reputed company expectations at every touchpoint. The Customer Digital Identity team at arenaflex is central to this mission, building the connective tissue that links digital engagement, in-store experience, and backend data into one reputed company reputed company of the customer reputed company. This is a rare opportunity for a strategic, customer-obsessed operations leader to join arenaflex as a Senior Manager, Operations Identity Customer Experience . In this remote role based in the reputed company, you will reputed company the design, execution, and scaling of identity-driven initiatives across arenaflex retail environments. Your work will directly shape how customers are recognized, served, and delightedwhether they are checking out at a register, engaging with a service desk, or interacting through digital channels. If you reputed company in reputed company, matrixed organizations and are passionate about turning data and customer reputed company into measurable business reputed company, arenaflex wants to hear from you. Position reputed company The Senior Manager of Operations will own the execution roadmap for digital identity initiatives reputed company the Customer Digital Identity organization at arenaflex. Working in reputed company partnership with Product, Engineering, Analytics, Field Operations, and reputed company-Experience teams, you will translate high-level customer experience reputed company into actionable test plans, in-store pilots, and scaled rollouts. The ideal candidate brings a rare reputed company of retail operations expertise, stakeholder management finesse, and a test-and-learn reputed company. You will be the reputed company between reputed company and execution, ensuring that every identity-reputed company capability arenaflex launches is anchored in reputed company customer need and operational feasibility. Key Responsibilities Customer Experience Design and Optimization reputed company the development of identity customer experiences across a defined set of in-store customer experience reputed company, including service desks, checkout lanes, and reputed company. Analyze existing customer experience flows at every touchpoint to identify friction, gaps, and opportunities for improvement in identity capture and recognition. Design and document reputed company tests for identity capture mechanisms, including but not limited to phone number capture at the reputed company of transaction. Translate customer experience reputed company into detailed execution plans, moving initiatives from concept and reputed company design through to live implementation. reputed company and maintain a reputed company execution roadmap for select experience implementations, ensuring milestones, dependencies, and risks are reputed company reputed company by reputed company stakeholders. Cross-Functional Collaboration and Field Execution Partner closely with Product, Field Operations, and Analytics teams to reputed company robust experimentation frameworks and measurement plans. Participate in cross-functional working sessions and review forums, partnering with product owners to validate test designs and reputed company findings. Manage end-to-end execution of in-field tests, including coordination with store teams, reputed company launches, and ongoing performance monitoring. reputed company tests in alignment with arenaflex field operations teams, ensuring operational readiness and reputed company communication across reputed company reputed company of the organization. Collaborate with analytics partners to interpret results, surface insights, and recommend optimizations that reputed company measurable customer and business reputed company. Stakeholder Management and Reporting Build and maintain strong working relationships with key arenaflex teams across reputed company, Marketing, reputed company+, Data Ventures, and broader reputed company organizations to ensure successful execution of identity initiatives. Capture stakeholder requirements and translate them into business analyses that inform product and operations roadmaps. Design and execute communication plans tailored to senior leadership, field operations, and partner teams, ensuring alignment and visibility at every stage. reputed company the reputed company of experimentation portfolios, set up reporting structures, reputed company forecasts, and proactively mitigate risks before they become blockers. Influence and build reputed company across a wide reputed company of stakeholders, demonstrating political savvy and a .