Team Lead BPO (Non -Voice) (Kakkanad)

Team Lead BPO (Non -Voice) Location: Infopark, Kakkanad, Kochi Experience: Minimum 5 years of experience in any BPO Non voice with at least 2 years of Team handling experience especially in people management Shift: Night Shift (MondayFriday) Salary: Up to 6.5 LPA Education: Bachelor's Degree Mandatory Responsibilities - Lead, mentor, and manage a team within a BPO non -voice process - Ensure team performance through effective coaching, motivation, and conflict resolution - Monitor and control shrinkage and attrition levels - Handle escalation mails when needed - Drive operational efficiency and meet SLA targets Requirements 1. Minimum 5 years of experience in any BPO (Non -Voice) 2. Minimum 2 years of proven experience managing a customer service team 3. Inbound call or chat experience is mandatory 4. Strong knowledge of shrinkage and attrition management 5. Excellent leadership, communication, and problem -solving skills Advantages - Cab Service Provided Safe and convenient transportation for employees. - Fixed Weekends Off Enjoy Saturday & Sunday off for better worklife balance. - Positive Work Culture Supportive and employee -friendly workplace. - Annual Salary Hike Performance -based salary increments every year. - Performance Bonus Additional incentives based on company and individual performance. - Job Security Stable and long -term career opportunity. .