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Sales Director Call Center (Outbound Telesales) Location: Thane, Mumbai Work Mode: 100% On-site Experience Required: 8+ Years About the Company We are hiring for a rapidly growing international direct sales and e-commerce organization specializing in beauty, wellness, and pharmaceutical products. The company has a strong presence across South-East Asia and is expanding rapidly in India, Europe, and the Middle East. Role Overview We are looking for a agile and result-oriented Sales Director to lead and scale outbound telesales operations in India. The current telesales team size is 80+ employees, with plans to expand to 150+ employees by the end of 2026. The ideal candidate should have robust experience managing large outbound sales teams, driving revenue growth, improving conversions, and building high-performing telesales operations. Key Responsibilities Manage daily outbound telesales operations to achieve business targets Drive sales performance, productivity, and conversion improvements Develop SOPs, sales processes, and KPI frameworks Lead hiring, coaching, training, and retention initiatives Monitor call quality and operational performance Analyze sales reports and operational metrics Handle escalations and support team performance management Collaborate with leadership on growth and expansion strategies Required Skills & Experience 8+ years of experience in telesales / call center operations Minimum 6 years managing large sales teams (50150+ members) Solid outbound sales and KPI management experience Experience in team scaling, coaching, and performance management Strong analytical and reporting skills Excellent communication and leadership skills Experience in E-commerce, Insurance, BPO, EdTech, Direct Sales, Wellness, or Consumer Products preferred Comfortable working in a fast-paced environment Preferred Candidate Background Candidates from the following industries are encouraged to apply: Insurance Telesales BPO / Contact Center Sales EdTech Inside Sales Direct Selling / MLM E-commerce / D2C Consumer Product Sales Wellness & Beauty Products Compensation: 2,000,000.00 - 2,400,000.00 per year Work Location: In person .
5,084 call center jobs open right now — here's where they are
Most are in one country. Use that to narrow your search and stand out.
5.084Jobs
3.901CO
10%EN
WorkMundi has 5,084 open call center roles in our database today. Colombia alone accounts for 3,901 of them. If you speak Spanish and can work in a Colombian time zone, you have a huge advantage — start there. If you don't, India (223 jobs), the US (127), Brazil (126), Ecuador (91), and the Philippines (68) are your next best options.
About 530 of these job ads have their text written in English. That's 10 percent. The rest are posted in other languages, which may or may not match the language the job actually requires. Read the full ad carefully — do not assume the language of the posting tells you what you'll speak on calls.
The top hiring employer is COMPUTRABAJO, which posted 2,558 of these roles. If you apply there, you are competing with thousands of other candidates for the same handful of openings. Smaller employers like !Multinacional bancaria (152 jobs) and Importante multinacional (142 jobs) may move faster and give you a better chance to stand out.
When you interview, hiring managers for call center roles always ask about your conflict resolution skills. Have a specific story ready — a time you stayed calm with an angry customer, found a real solution, and made them feel heard. Practice it out loud before you apply. Use WorkMundi's free browser-based interview rehearsal to record yourself, or try the paid AI interview tool that listens live and transcribes your answer.