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Job Title: TAC - Engineer L1 | Location: Chennai | Experience: 2-4 yearsEducation: Any Graduate Roles and Responsibility:Handles technical support cases from Palo Alto Networks customersCase ownership, documentation, and managementCustomer Management, Setting right expectations, Situation handlingDriving case progression as per the SLAUtilizing tools and systemsWorking with relevant groups in the client organization (SE, Support Manager, L3) for case progression and updatesBacklog Management and meet the expectation set with customersWork on pending cases(backlogs) and drive towards closurePeriodic follow up as per SLA defined by the clientProcess, Queue Adherence and SLA awarenessAdhere to the process guidelines specified for the defined environment (SIP, ISO etc.)Knowledge Base Article Creation when there is an opportunity for itTo contribute knowledge base and the knowledge sharing forumImproving customer experience and Building relationshipCompleting Palo Alto Networks certification within 120 days of go-liveSkills Required:2+ years of experience in data networking, routing & switching & network security.Network security experience is must.Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).Experience in VLANS, Tagging - IEEE 802.1q, 802.3ad, 802.1d, 802.1w.Experience in IPSEC VPN/SSL-VPN/NAT/GRE/Experience on routing protocols RIP V1/V2, OSPF, and BGPKnowledge on Authentication Protocols like TACAS/RADIUS/802.1xWorking knowledge on Palo Alto Networks, Cisco, Checkpoint, Juniper, Fortinet, SonicWALL, NetScreen, Juniper SRX will be an advantage.Experience on troubleshooting tools like Sniffer, Ethereal, and Wireshark.CCNA, CCNP, Palo Alto Security Certification, CCSP certifications will be an added advantage.Knowledge of Server Load Balancing (SLB) and DHCP, VRRP and IGMP.Education Qualification:Bachelors degree in computer science, Engineering or equivalent or demonstrated skill and/or related industry experience .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.