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Quality Analyst Team Leader ROLES & RESPONSIBILITIES: Participates in design of call monitoring formats and quality standards. Provide actionable data for agent improvement. Coordinates and facilitates call calibration sessions for internal as well as external. Monitoring calls of QAS & providing them feedback on timely basis. Prepares and analyses quality reports for management staff [] Quality Analyst - Team Leader Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. .