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Compensation : $2.8/Hour. Key Responsibilities: - Handling customer queries on Web Chat, E-mails and Social Media as per company procedure - Identify and escalate priority issues to the Team Leader and Ops Team - Actively participate in team meetings - We operate 24/7 and you will be allocated either Morning/Afternoon/Night/Early Morning shift assigned by the scheduler based on the client's requirement. Key Performance Indicators: - Handle all queries in a polite, professional manner - Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution - Escalate any issues to the Team Leader - Achieve agreed KPIs and Objectives - Adhere strictly to shift schedules - Adhere to laid down internal policies, procedures and processes Work collaboratively with the team Qualifications - Passionate about customercare - Good typing skill - Fluent in written and spoken English - Must be time flexible and able to work including Public holidays and weekends - Positive attitude - Able to work well under pressure and under minimum supervision - A fast learner who is able to work with set targets - Job Location: Remote (Anywhere in India) Important Notice: Excevo follows a merit-based recruitment process. We do not charge any fee at any stage of the recruitment process (application, interview, or processing). If you receive any communication requesting money for a job offer or \"selection fee\" from individuals claiming to represent us, please treat it as a fraudulent attempt. You can report such incidents on the job portals. Job Type: Full time Application Question(s): - Do you have a Laptop/PC (MINIMUM 15.6INCH SCREEN) with Internet Access (Wi-Fi router 50mbp/s) - Are you an immediate joiner - Can you respond to at least 16+ tickets per hour Education: - Bachelor's (Required) Experience: - Customer service: 4 years (Required) Language: - English (Required) Shift availability: 24x7 rotational shift - Night Shift (Required) - Overnight shift - Morning Shift - Day Shift .