Chat Support Executive | UK Process | Noida 144

Role: Chat Support Executive (UK Process) Location: Noida, Sector 144 Process: International Chat Process (UK) Shift: Rotational UK Shifts Working Days: 5 Days a Week Week Off: Rotational Offs Transportation: Both-Way Cab Facility CTC: Up to 5 LPA Key Responsibilities * Handle customer queries efficiently through chat support. * Provide accurate and timely resolutions while maintaining high customer satisfaction. * Deliver exceptional customer service by adhering to quality and process guidelines. * Manage multiple customer interactions simultaneously with accuracy and professionalism. * Escalate complex issues to the relevant teams whenever required. * Maintain complete and accurate documentation of customer interactions. * Achieve individual KPIs including productivity, quality, and customer satisfaction metrics. * Ensure compliance with company policies and data security standards. Preferred Candidate Profile * Minimum 1 year of experience in an International Chat Process (Mandatory). * Excellent written English communication skills with solid grammar and typing speed. * Ability to multitask and work in a fast-paced workplace. * Customer-centric approach with strong problem-solving abilities. * Comfortable working in rotational UK shifts. * Immediate joiners or candidates serving a short notice period will be preferred. * Graduation preferred (as per company policy). Mandatory Skills * International Chat Support * Customer Service * Excellent Written Communication * Typing Skills * Customer Handling * Problem Solving * MS Office Basics FOR MORE DETAILS CALL - SIMRAN - 9266885619 .