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- Provide excellent customer service through calls. - Answer customer queries promptly and accurately - Resolve customer complaints in a timely and appropriate manner - Escalate issues to the appropriate department as required - Provide regular reports on customer feedback and complaints - Maintain accurate records of customer interactions and transactions - Identify areas for improvement in customer experience and suggest solutions Qualification & Skills: - Bachelor's degree or equivalent education/experience. - Excellent verbal and written communication skills in English. - Proficiency in MS Office - Ability to work in a team setting. - Strong problem-solving skills - Ability to work under pressure and meet deadlines. .