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Key Responsibilities: 1. Communication & Coordination: Act as the primary liaison, managing communication and coordination with overseas agents, shippers, CHAs, transporters, clearance teams, CFS teams, shipping lines, and KAMs to ensure seamless operations. 2. Shipment Planning & Execution: Oversee the planning and execution of ocean freight shipments in line with SOPs to ensure efficient service delivery. 3. Carrier/Co-loader Bookings: Handle the booking process with carriers and co-loaders, ensuring timely shipment scheduling and space availability. 4. Logistics Management: Coordinate the end-to-end logistics process, including the arrangement of pickups, customs clearance, and stuffing of containers. 5. Document Verification: Conduct thorough checks of HBL and MBL documents after the document control team has completed their verification, ensuring accuracy. 6. Onboard Shipment Updates: Provide regular updates to shippers and overseas agents regarding the status of shipments once onboard. 7. Invoice Verification: Review and verify carrier and vendor invoices to ensure accuracy and compliance with agreed terms. 8. Financial Accuracy: Ensure that income and expense provisions are accurately updated in the L-shipping system as soon as shipments are stuffed into containers. 9. Pre-alert Notifications: Send pre-alerts to overseas agents promptly to ensure all stakeholders are informed and prepared for the cargo's arrival. 10. Daily Shipment Reports: Maintain and update the Daily Status Report (DSR) and ensure it is submitted to the reporting manager on a daily basis. 11. KPI Adherence: Ensure strict adherence to Key Performance Indicators (KPIs) to maintain high standards of operational performance and customer satisfaction. Qualifications & Experience: - Minimum of 4-6 years of experience in ocean freight operations within the freight forwarding industry. - Robust understanding of international shipping regulations, customs clearance, and documentation. - Excellent coordination and communication skills, with an ability to manage multiple stakeholders. - Proficiency in logistics and freight management systems, including L-shipping. - Strong attention to detail and problem-solving abilities. .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
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Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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