Service Support Executive - HVAC

Job Title: Service Support Executive Industry: HVAC Location: Kochi Salary: Upto 18,000 Job Type: Full-time Job Summary: We are looking for a proactive Service Support Executive to provide customer support, coordinate service requests, and generate new business opportunities. The ideal candidate should have excellent communication skills, a customer-focused approach, and the ability to manage service operations while supporting sales and AMC activities. Key Responsibilities: Handle customer enquiries related to service requests, complaints, and AMC contracts Coordinate with service engineers for installation, breakdown, and preventive maintenance visits Manage customer follow-ups and ensure timely closure of service calls Maintain customer records, service history, and MIS reports Coordinate with Service teams at various locations and team members for smooth service operations Ensure high customer satisfaction through prompt and professional support Prepare reports and update data in ERP/CRM systems Requirements: Bachelor's degree in any discipline (Diploma candidates with relevant experience may also be considered) Minimum 13 years of experience in customer support, service coordination, or service operations Experience in customer support, call coordination, or technical service support preferred Ability to generate new business leads and support sales activities Good communication and interpersonal skills Proficiency in MS Excel and basic computer applications Strong coordination, problem-solving, and organizational skills Customer-focused with a proactive and target-oriented approach Preferred Background: HVAC Industry Service Support / Customer Support Technical Service Coordination AMC & After-Sales Service Work Location: In-person Compensation: 15,000.00 - 18,000.00 per month Work Location: In person .