Coordinator - Supply Chain Management and Member Services

Were in the business of Good. Lions International is the largest service club organization in the world. Our 1.4 million members are serving locally and globally to help take on some of the biggest challenges facing humanity. Every Lion and club are supported by our international association. More than 300 Lions International staff members are constantly working on tools and technology to enhance Lions service. When caring people join together, roll up their sleeves and take action to make their community better, its an incredible feeling for everyone involved. Here's how you can help. We are currently looking for a Supply Chain and Member Services Coordinator to join our team and rise to the challenge of empowering service. In this role youll responsible for managing end-to-end supply chain operations across multiple product lines while supporting strategic operational initiatives, technology-driven projects and member service excellence. The role collaborates closely with Headquarters, Regional Office teams, vendors, logistics partners, and technology providers to ensure efficient sourcing, fulfillment, reporting and continuous process improvement. The incumbent will leverage data analytics, reporting tools and operational systems to support business decisions and enhance the member experience. What Youll Do: End-to-End Supply Chain OperationsCoordinate end-to-end fulfillment of New Member Kits, Charter Kits, Awards & Recognition, Club Supplies and Merchandise.Coordinate sourcing, procurement, inventory, warehousing, dispatch and last-mile delivery.Track SLAs, TATs and inventory levelsVendor & Stakeholder ManagementCoordinate with vendors, licensing partners and logistics providers.Coordinate with Headquarters, Finance, Intelligent Logistics and Regional Office teams.Support RFPs, vendor onboarding and business continuity planning.Data Analytics, Reporting & Business IntelligenceMaintain dashboards, MIS reports and business trackers.Compile and analyse operational data to identify trends, KPIs and bottlenecks, and highlight improvement opportunities.Prepare operational reports and presentations for Headquarters and management.Systems, Projects & Technology CoordinationCoordinate HQ-led operational projects.Gather business requirements and support UAT.Work with technology vendors to support automation initiatives and systems Process Coordination & Continuous Improvement & DocumentationMaintain SOPs, process documentation and trackers.Support process improvement and automation initiatives.Support audit, legal and compliance requirements.Member & Stakeholder SupportRespond to member and stakeholder enquiries.Resolve fulfilment issues and provide proactive communication.Assist in preparing executive summaries and project updates.Research & Special ProjectsResearch industry best practices and support strategic initiatives.Other duties as assigned Were Looking for Someone With: Bachelors degree in supply chain, Operations, Business Administration, Commerce, or related discipline. Masters would be an advantageMinimum 1 year of experience in Supply Chain Operations, Vendor Management, Project Coordination, Data Analysis and Stakeholder Management.Experience with Dashboard Development, MIS Reporting & Operational AnalyticsAdvanced Microsoft Excel (Pivot Tables, Power Query, XLOOKUP, INDEX/MATCH, Dashboards, Automation)Working knowledge of Microsoft Access is desirableExposure to Microsoft Power BI is desirableMicrosoft PowerPoint, Word & OutlookExposure to AI productivity tools (Copilot, ChatGPT or equivalent) is advantageousExposure to ERP / Supply Chain Systems is desirable Why Youll Love Working Here: Lions International has excellent benefits for you and your family. We believe in a balanced work-life and have programs and benefit plans to support our employees, such as: Flexible and hybrid work schedulesCasual dress Provident Fund - Employee and employer each contribute 12% of base salary monthlyMediclaim CoverageGroup Personal Accident PolicyReimbursable trainingWe are committed to fostering an environment where all individuals regardless of background, identity, or lived experience feel welcomed, respected and empowered to serve. Our strength comes from the diversity of our members and staff, and the inclusive spirit that unites us in service. .