🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
Key Responsibilities Provide technical support to customers through voice interactions. Diagnose and troubleshoot technical issues related to products and services. Guide customers through step-by-step troubleshooting procedures. Resolve customer queries efficiently while maintaining high service quality. Accurately document customer interactions and resolutions. Meet productivity, quality, and customer satisfaction KPIs. Stay updated with product knowledge and process changes. Eligibility Criteria Graduate or Undergraduate. Minimum 6 months of Technical Support experience in an international voice process. Excellent verbal and written communication skills in English. Strong troubleshooting and problem-solving skills. Basic computer proficiency and ability to multitask. Willingness to work from the Gurugram office. Comfortable working in rotational shifts. Desired Skills Customer-centric approach. Positive analytical and logical thinking. Ability to handle challenging customer interactions professionally. Team player with a positive attitude. Job Details Location: Gurugram Work Mode: Work From Office Working Days: 5 Days a Week Shifts: Rotational Employment Type: Full-Time If you have a passion for technology, excellent communication skills, and enjoy solving customer problems, we'd love to hear from you! .