Customer Experience Agent, Non Voice (India)

Hiring for Position : Customer Experience Agent, Email Process Department : Customer Experience Location : Bangalore. - Fresh Graduates and Career Come-backs are eligible to apply - Excellent written and spoken English - Experience is Sales is good to have. - Good to have some experience handling UK & US customers - This position involves 80% emails and 20% calls. Ideally a mix of non-voice & voice process. Working Hours - 9 hours shift with 1 hour break Day Shift - 11:00 AM to 08:00 PM Working days - 5 days a week of the 7 days in the week Offered CTC - Rs.3.25 LPA Fixed + Performance Bonus + Shift Allowances (As Applicable) Responsibilities - First point of contact for our professionals & customers - Be a product expert, assisting current and existing professionals with any queries that they may have - Responding to emails from our professionals and resolving their queries promptly. - Replying to emails using the Zendesk ticketing system - Ability to handle unresolved questions from customers - To ensure satisfactory resolution of various issues - Ensuring high service delivery & customer satisfaction levels - Strong in spoken & written English, with a clear and confident communication style - Problem-solving skills - Good knowledge about using a laptop/computer with above-average typing skills. - Exceptional attention to detail - Experience in an International process - Experience in handling both calls and emails - Driven & motivated with a great work ethic - An eagerness to learn and progress within the company - Self-starter - Willingness working in rotational shifts. Perks and Benefits - Healthcare Insurance - 40 paid days off per year - Individual Learning Budget - Corporate Gym Pass - Monthly office lunch - Fully stocked snack corner - Quarterly Team Outings - Document(s) To Carry - Rsum Job Type: Full-time Compensation: 27,000.00 - 28,000.00 per month Benefits: - Commuter assistance - Food provided - Health insurance - Provident Fund Work Location: In person .