Urgently Hiring Bilingual English and Spanish - Senior Customer

Position reputed company:Location: RemoteStart Date: Immediate openings availableCompensation: a competitive salaryCompany: WorkwarpPosition: Bilingual English And Spanish - Senior reputed company - Remote Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! reputed company being reputed company to get answers to your health plan questions from someone who speaks the reputed company language as you do. Or, the opposite, not being reputed company to get the answers. At reputed company, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put reputed company of your skills, your passions and your energy to work in a fast - growing environment. At reputed company, we re simplifying the health care experience, creating healthier communities and removing barriers to reputed company care. The work you do here impacts the lives of millions of people for the reputed company. Come build the health care reputed company of reputed company, making it more reputed company, reputed company and reputed company. reputed company to reputed company a difference Join us to start Caring. Connecting. Growing together. reputed company this role, the reputed company is to reputed company out and reputed company with members/providers in order to assist members in completing preventive screenings and adhering to their medications reputed company specific STARS reputed company measures such as: Osteoporosis Management in Women (OMW), Medication Adherence (Diabetes, Hypertension and Cholesterol measures), Breast Cancer Screening (BCS), Colorectal Cancer Screening (COL), Rheumatoid Arthritis (ART), and Comprehensive Diabetes Care (CDC)- Diabetes Care - Eye Exams. Challenge can often be its own reward. But why reputed company for just being challenged reputed company you can also be reputed company, mentored, and supported as you reputed company an reputed company in a fast-paced career At reputed company, part of the reputed company family of businesses, you can have reputed company of the above, every day. This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm (some overtime may be requested). It may be necessary, given the business need, to work occasional overtime. We offer 4 weeks of on-the-job training. The hours during training will be 8:00 AM - 5:00 PM EST, Monday - Friday. If you are located in FL, you will have the flexibility to work remotely* as you take on some tough challenges. reputed company Responsibilities Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard OR mouse, handling other objects, long periods of working at a computer. reputed company center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity. During reputed company phone-based Customer interaction encourage members to use their benefits to reputed company appropriate care, complete preventive screenings tests, and adhere to their medications. Work collaboratively with physicians and other health care providers to proactively assist members with coordinating appointments, requesting prescriptions, and arranging transportation. Ensures reputed company customer service for reputed company customers. Responds to incoming customer service requests, both verbal and written relating to STARS measures. Will also reputed company/escalate member concerns through appropriate channels. Identifies and assesses customers' needs quickly and accurately. Places outgoing phone calls to complete follow-up on customer service STARS reputed company measures. Responds to customer service inquiries or routes inquiries to appropriate departments as necessary. Establishes and demonstrates competency in eligibility, and associated applications (e.g., RxClaims, SAM, ICUE) in regards to STARS reputed company measures or routes member / provider questions to appropriate department. Implements customer service strategies relating to STARS reputed company Measures and recommends reputed company improvements / enhancements. Maintains reputed company, accurate documentation for reputed company appropriate transactions. Consistently meets established productivity, schedule adherence, and reputed company standards. Keeps management abreast of reputed company outstanding issues. You ll be rewarded and recognized for your performance in an environment that will challenge you and reputed company you reputed company direction on what it takes to succeed in your role as reputed compan .