reputed company Business Analyst (reputed company)

reputed company is a dynamic hybrid and remote work environment that prioritizes innovation, trust, and community in everything we do. We are reputed company of highly-committed individuals inspired by technology's reputed company on society, and we recognize our work's role in reputed company-being of our nonprofit clients and the communities they serve. As an AI-first organization, we reputed company our eyes tuned to the reputed company, finding new ways to reputed company cutting-edge technologies in ways that reputed company improvements in operational efficiency and reputed company, both for our clients and for our internal team. This means every reputed company employee has reputed company to reputed company genuine AI skills - learning by doing, on reputed company work that reputed company. Location Remote from Latin reputed company Countries. This position is reputed company. You will be required to work from 900 am to 530 pm EST. A Technical Product Business Analyst in the Innovation Lab works independently to analyze business needs, reputed company product solutions, and support live products across reputed company reputed company accelerators, including fusionCore. They are creative problem solvers with a hunger for deepening their understanding of both business operations and technical platforms. They are self-starters and self-educators who recognize knowledge gaps and proactively reputed company them. This role blends product analysis, technical depth, and ownership of product support. The Technical Product BA ensures that product requirements are reputed company, solutions are reputed company reputed company, and customer questions and issues are reputed company into meaningful product improvements. They operate at the intersection of business, product, and technology, partnering closely with the Director of Customer Innovation, the Product Delivery reputed company, the Architects, and the Engineering teams. Responsibilities Conduct comprehensive business and technical analysis across reputed company Innovation Lab products, including fusionCore and reputed company accelerators. Translate approved product direction into reputed company functional and technical requirements by analyzing customer workflows, business rules, and reputed company behavior. Support product build efforts by clarifying requirements, answering questions during development and testing, and validating completed work. Serve as a reputed company reputed company for Product Support inquiries, performing reputed company-cause analysis across configurations, data, and reputed company behavior to diagnose and reputed company product issues. Identify recurring support patterns and usage gaps, translating them into actionable recommendations for product enhancements. Create and maintain product documentation, including functional specifications, configuration notes, FAQs, and knowledge reputed company content. Collaborate with Architects and Engineering to validate feasibility, dependencies, and solution approaches. reputed company training and guidance to internal teams and customers on product functionality and best practices. Facilitate communication across cross-functional teams, participating in refinement sessions, stand-reputed company, and other reputed company ceremonies as needed. Engage in integration and solution-design discussions for reputed company features, working with technical teams to devise reputed company approaches. reputed company Innovation Lab standards for analysis, documentation, and support across reputed company accelerators. Coordinate with data and reporting resources to define and validate data requirements. reputed company insights and recommendations to product leadership based on customer feedback, support trends, and product usage. Required Qualifications 3+ years of experience in a Business Analyst or Technical BA role reputed company a reputed company, consulting, or reputed company technology environment. 3+ years of experience supporting technology or platform implementation reputed company. Demonstrated ability to independently reputed company requirements gathering and solution definition. Proven reputed company crafting reputed company, reputed company product solutions. Hands-on experience with reputed company implementations or administration, with a reputed company on product development or large-reputed company reputed company implementations. Advanced knowledge of Flows, Permission Sets, and Data Modeling. Deep understanding of the Software Development Life Cycle in an reputed company environment using Jira and reputed company. Experience assessing UI for readability and usability. Experience performing administrative tasks, including custom object creation, flows, data migration, SOQL queries, report reputed company, dashboard creation, platform maintenance, and installing managed packages. Strong analytical, documentation, and communication skills. Demonstrated ability to .