AR Calling-Team Leader-Immediate Openings (Indore)

Job Description: a. Customer related : - Adhering to the SLA, and understanding Quality & Auditing parameters - Anticipates areas where support or influence will be required and discusses situation/concerns with appropriate individuals. b. People related: - Addressing the technical queries raised by the team - Identifying, recommending and implementing ways to increase the productivity and the quality of the team - Identify key people and build good leaders and engaging team members - Interacting with management, and put forth queries/concerns of the team c. Process related : - 2-3 years experience in managing voice / semi voice process within US Healthcare - Accountable for the production and quality targets of the team - Understanding and adhering to quality standards. Ensuring achievement of production and quality targets. - Coordinating with the client on process related issues and updates - Updating management on team performance - Assisting manager in quality management, training, crisis management and administrative crisis. - Conducting team reviews, submitting progress reports of the team to the manager and conducting appraisals - Recommending benefits, bonus, incentives and promotions for the team to the Manager/ Sr. Manager - Understands, knows, and interprets different complex scenarios and is able to resolve all assigned tasks. Required Skills & Qualifications: - US health care (HIPAA/State Guidelines) - Process SLA - Awareness of ISO - ISMS - MS office - Graduate in any discipline - Minimum 4 years of experience in Voice - Strong analytical and problem-solving skills - Excellent communication and reporting skills - Ability to work from office (WFO) and be flexible with night shifts - Two way cab. - Experience in healthcare revenue cycle management - Experience in Healthcare-Voice process Interested candidates can share their resume to Anitha.c@sagilityhealth.com .