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Role & responsibilities - Driving collection efficiency and minimizing roll forward of cases. - Planning, evaluating, implementing, and improving credit and collection functions. - Leading, managing, developing, and training a team of collectors. - Maintaining qualified relationships with clients and attorneys. - Preparing periodic reports on collection activities. - Achieving collection targets on various parameters. - Allocating work to field executives and ensuring payments. - Taking up cases to Lok Adalat for quick settlements. - Ensuring adherence to defined processes and policies. - Managing the team of Field Collection Executives and Collection Support Team. - Monitoring productivity of field collection executives. - Conducting training for the collections team. - Directly interacting with clients to resolve delinquencies. - Performing collection functions as necessary. .