tele callar

Company Description Shashwat Wallcare is a long-established provider of high-quality mineral and gypsum plaster products, known for durability, strength, and trusted performance. Founded in 1974 by Late Hira Singh Rajawat, the company began with a vision to transform the mineral industry and later expanded into the gypsum plaster sector. Over the decades, the team has focused on innovation and customer satisfaction, building a strong reputation in the market. Shashwat Wallcare serves residential, commercial, and industrial projects, offering solutions tailored to diverse construction and wallcare needs. The organization values reliability, long-term relationships, and consistent product quality. Role Description The Tele Caller will engage with potential and existing customers via phone to introduce Shashwat Wallcare products, understand their requirements, and support them in selecting appropriate solutions. Day-to-day responsibilities include making outbound calls, responding to inbound inquiries, providing product information, and maintaining accurate records of customer interactions in CRM or call logs. The role also involves following up on leads, coordinating with the sales team for site visits or quotations, and meeting call and conversion targets. The Tele Caller will handle basic issue resolution, escalate complex queries to relevant team members, and contribute to customer satisfaction through professional communication and service. This is a full-time, on-site role based in Noida. Qualifications Candidates should possess strong verbal communication skills in English and Hindi, with clear articulation and active listening abilities. Candidates should possess customer service and relationship-building skills, including empathy, patience, and a solution-oriented approach. Candidates should possess basic sales and persuasion skills, such as lead qualification, objection handling, and closing over the phone. Candidates should possess data entry and documentation skills, including maintaining call records, updating CRM systems, and preparing simple reports. Candidates should possess time management and organizational skills to handle high call volumes and follow-up schedules efficiently. Comfort with phone-based work and a professional telephone manner is required; prior telecalling or call center experience is an advantage. Basic knowledge of construction or building materials is beneficial, with willingness to learn about mineral and gypsum plaster products. Minimum qualification: High school diploma; a graduate degree in any discipline is preferred. Ability to work on-site in Noida, collaborate with local sales and operations teams, and meet performance targets consistently. REQUIREMENT FOR FEMALE CANDIDATE ONLY .