Lead Generation Executive Omni Channel Off Role Delhi Retail Store (India)

Role & responsibilities Unique Job Role Lead Jockey-Off Role-Delhi Function-OMNI Channel Reporting to Dual Reporting RBM & Central OMNI Business Retail/Corp Level Role Upgrade NA Job Details The role is responsible for driving OMNI channel Sales and customer experience through joint closure of online leads. Optimum utilization of the leads through solid governance and data driven approach to elevate the performance levels. Collaborate and work closely with retail (Lead Champs) and central team to ensure highest performance standards. Lead Jockey will continue to work from RO or Store and will be responsible to handle leads for his/her own store. Daily cadence with Lead Champs, performance metric discussions, support lead champs with data & lead prioritization analytics, review with ABM/RBM and central team and Store visits Lead Champ/RSO training , performance review and support etc. Key KRA Job Requirements Daily cadence with Leads Champs/Stores Action every lead within 2 hours 0% Lapsed leads for the region 30% MTD conversion (Monthly targets will be given) Support Lead Champs with data & lead prioritization analytics WIP leads needs to be reviewed and final closure within 30 days Store visits Lead Champ/RSO training , performance review and support etc Action leads of own stores Blended experience of Retail & E-commerce Proficient in basic MS-Excel V-Look up, SUM, Pivot and Filter formula s Detailed understanding of the jewellery category Positive communication skills Basic knowledge of data analytics Positive influencing skills / Sales techniques Omni: Root Cause Analysis and Business Process Improvement Internal Interfaces Analyse trends and themes related to online leads and share feedback accordingly identify any parts of the Joint Closure that arent working properly. Ensure broken lead journeys are fixed with the help of relevant business stakeholders (retail, marketing, customer service and customer experience teams) Provide suggestions to refine store operations and Lead Management in stores Improve resolution process continuously to reduce SLA and increase conversion Retail & Central OMNI Team Customer Service Team Customer Experience Team IT Team Business Stakeholders .