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Sales Capability Development : - Identify training needs through skill gap analysis, customer feedback, audits, and business requirements. - Design and execute monthly training calendars for dealership sales teams. - Deliver classroom and virtual training programs for critical dealership roles. - Drive structured learning, induction, certification, and capability-building initiatives. - Evaluate training effectiveness and continuously improve learning outcomes. - Support Learning Management System (LMS) implementation across the region. Customer Experience & Process Excellence : - Drive implementation of sales SOPs and customer excellence initiatives across dealerships. - Analyze Sales Satisfaction Index (SSI) and customer feedback to identify improvement opportunities. - Conduct process audits, publish performance dashboards, and implement corrective action plans. - Coach dealership sales teams and TSMs on process adherence and customer-centric practices. - Ensure dealership grooming and customer experience standards are consistently maintained. Dealer Manpower Development : - Drive recruitment of critical dealership sales roles to support business growth. - Partner with external recruitment channels to build a robust talent pipeline. - Improve dealership hiring quality through structured selection and interview processes. Stakeholder Management : - Collaborate with Zonal Managers, Regional Managers, TSMs, Sales Head Quarter teams, and Dealer Partners to drive capability development and customer excellence initiatives. - Review business performance, training effectiveness, manpower readiness, and CX metrics with key stakeholders. Desired Candidate Profile : - B.E./B.Tech or Graduation + MBA (Full Time) - 5-15 years of experience in Sales, Sales Training, Sales Process Excellence, Dealer Development, Customer Experience, or Manpower Development within the automotive industry. - Strong understanding of dealership operations, sales processes, and customer satisfaction metrics. - Experience in training delivery, coaching, capability development, and stakeholder management. - Excellent analytical, communication, presentation, and facilitation skills. - Willingness to travel extensively across the assigned region. Key Skills : - Sales Training - Train the trainer - Sales Capability Development - Training Need Analysis (TNA) - Team Coaching - Stakeholder Management .