UI and UX Design Lead -Omnichannel-Digital Banking Transformation (Bangalore

We are hiring!! UI/UX Design Lead Omnichannel & Digital Banking Transformation Location - Bangalore Work From office Role- The role requires deep expertise in user-centered design, customer journey design, retail banking, digital product design, design systems, usability research, accessibility, and mobile-first experience design. The individual will initially work alongside specialist design partners and consultants but will be accountable for building a robust internal UI/UX capability, enabling the Bank to become fully self-sufficient in design within a defined timeframe. Key Role Objectives The UI/UX Design Lead will be responsible for: - Defining and driving the Bank-wide UI/UX vision for customer-facing digital channels. - Establishing industry-leading design standards, frameworks, and governance practices. - Designing seamless end-to-end customer journeys across Mobile Banking, Internet Banking, Assisted Banking, and future Omnichannel platforms. - Enhancing customer engagement, adoption, satisfaction, and digital conversion through superior user experiences. - Building and mentoring an internal team of UI/UX designers and researchers. - Creating a sustainable in-house design capability that minimizes long-term dependence on external design agencies. - Ensuring consistency, accessibility, scalability, and usability across all digital products and customer touchpoints. - Design Strategy & Experience Leadership - Customer Journey & Experience Design - User Research & Insights - UI/UX Design Execution - Design System & Governance - Team Building & Capability Development .