Assoc Analyst Systems IT

Job Summary The Systems Analyst Assoc role collaborates with business partners and application development teams to deliver and maintain required technology solutions. They are responsible for updates to applications / technology platforms, responding to issues, troubleshooting and general maintenance of the systems. They will act as the liaison for various IT (Information Technology) infrastructure, security, and development teams. They will also be addressing any requests, inquiries, and escalations from customers, help desk, or business partners. Job Description MAJOR RESPONSIBILITIES: System Analysis and Administration: Collaborate with business partners and application development teams to build, refine, test, secure, and debug system capabilities as needed. Author and maintain system and process documentation (such as workflow charts and diagrams, and system specifications). Monitoring and Support: Respond to any system anomalies like performance or vulnerability alerts and partner with respective teams to remediate them. Respond to inquiries from business partners, requests from users, support calls/tickets escalated by help desk. Author and maintain knowledgebase for the effective resolution of repetitive requests, inquiries, and requests. Conduct root-cause analysis for system related incidents. Release Management: Understand and adhere to IS change management policies Identify and execute best practices to ensure a streamlined, reliable deployment and a streamlined, reliable roll-back process MINIMUM JOB REQUIREMENTS: Education: A bachelor's degree in computer science or related field. Work Experience: Experience in analysis, configuration, and development on relevant platforms. Knowledge / Skills / Abilities: Preferably some hands-on development experience with desired programming languages and database tools. Preferably some experience in an operations role providing production support for large enterprise grade applications. Strong analytical skills to understand business goals and design appropriate solutions. Understanding of software development lifecycle, as well as agile software development methodologies. General awareness of web and cloud technologies, differences between SaaS, PaaS and on-premises hosted system deployments. Excellent verbal and written communication. Strong interpersonal and relationship management skills. Ability to work independently as a self-starter, and within a team environment. .