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- Manage and maintain the incident management process, ensuring timely resolution of technical issues. - Develop and implement change management processes to minimize downtime and ensure seamless transitions. - Identify and manage problem areas, working closely with cross-functional teams to resolve complex issues. - Analyze and report on incident management metrics, providing insights for process improvements. - Collaborate with stakeholders to identify and prioritize business requirements, developing solutions to meet their needs. - Ensure compliance with industry standards and best practices in IT service management. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. .