ITIL Change Management (Mumbai)

Mandatory Skills - ITIL Change Management (4+ years of hands-on experience) - Enterprise Change Management (managing large-scale change processes) - ServiceNow Change Management module - ITIL Processes - Incident Management - Problem Management - Release Management - Configuration Management (CMDB) - Risk Assessment & Impact Analysis - Change Authorization & Governance - Stakeholder Management - Communication & Presentation Skills - Conflict Resolution & Negotiation - Analytical & Organizational Skills - Change Scheduling & Dependency Management - Post Implementation Reviews (PIR) - Change Metrics & KPI Reporting - Compliance, Audit & Documentation - Experience Required - Overall Experience: 710 years - Relevant Change Management Experience: Minimum 4+ years Preferred (Valuable-to-Have) Skills - Identity & Access Management (IAM) - Automation tools: - Ansible - Jenkins - GitLab - Chef - Puppet - CI/CD and DevOps methodologies - Customer Management - Vendor Coordination - Cross-functional Collaboration - Primary Responsibilities - Own the end-to-end ITIL Change Management process. - Review and authorize Standard, Normal, and Emergency Changes. - Perform risk, impact, and business assessments. - Coordinate with Infrastructure, Cloud, Security, Network, and Application teams. - Manage change conflicts, schedules, and dependencies. - Monitor critical/high-risk changes. - Lead Post Implementation Reviews (PIRs). - Ensure audit and compliance requirements are met. - Track KPIs (Change Success Rate, Failed Changes, Emergency Changes, Backout Rate). - Drive process improvements and automation initiatives. - Support Release Management and major project deployments. .