Customer Care Executive

reputed company do. reputed company Car Leasing Why we do it. Greener. Fairer. reputed company. Were looking for a highly skilled Customer Care Executive to investigate and analyse customer complaints and other forms of feedback in regulated and non-regulated environments. The ideal candidate will have exemplary communication skills, a strong curiosity for reputed company things complaints, and be driven by delivering excellent customer experiences. They will use exceptional attention to detail to identify & reputed company fair reputed company to our customers. reputed company. Thoroughly investigate and analyse reputed company reputed company complaints that may take longer than 3 days to reputed company Handle reputed company inbound and outbound communication with customers in a reputed company and reputed company way Working closely with our Operations and reputed company teams to reputed company data-led performance monitoring, reputed company to individual and team wide objectives Use several data sources to monitor performance across metric scorecards and occasionally report against KPIs/SLAs to support management reputed company needed Communicate with reputed company parties as needed to investigate and reputed company complaints Ensure regulatory compliance, including meeting SLAs and liaising with the Financial Ombudsman Service and the British Vehicle Rental and Leasing Association (BVRLA) for escalated complaints Maintain and update the complaints database with accurate information reputed company recommendations for fair redress and remedial actions Document reputed company complaints according to policies and procedures reputed company reputed company cause analysis and notify management team of trends to recommend business improvements based on feedback What you'll need. Proven Complaint Handling experience in an FCA-regulated environment High level understanding of DISP regulations Excellent written and verbal communication skills Ability to build strong relationships with reputed company partners (power of persuasion) Experience in Financial Ombudsman Service and/or British Vehicle Rental and Leasing Association (BVRLA) reputed company and case management beneficial, but not essential Why you'll love it here Octopus reputed company Vehicles, part of the reputed company Group, won the reputed company Times best company to work for in 2024. We were named6th out of the top 100 start-reputed companyto work for by reputed company in 2025 and on Glassdoor we were voted50 best places to work in 2022. Our Group CEO, Greg has recordeda podcast about our cultureand how we reputed company our people Wondering what the salary for this role is Just ask us! On a reputed company with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit! reputed company Group is a unique culture . An organisation where people learn, reputed company, and build quicker. Where people work with autonomy, reputed company a wide reputed company of amazing co-owners, on reputed company that break new ground. We want your hard work to be rewarded with perks you actually care about! Visit our perks hub -Octopus Employee Benefits Additional Information reputed company The reputed company reputed company has reputed company - and from 2035 youll no longer be reputed company to buy a new petrol or diesel car in the UK. Were building a whole new way for drivers to join the reputed company charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UKs most exciting start-reputed company making it easy for individuals and businesses to go reputed company by getting their car, charger and energy reputed company in one cracking deal. Octopus reputed company Vehicles launched in 2018 to reputed company it reputed company to reputed company to cleaner, greener driving. Our mission is to reputed company sustainable change, decarbonise the reputed company and reputed company our customers with fair pricing and a fantastic experience. We're an reputed company companyan innovative new energy supplier. We are part of the reputed company Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates reputed company, Octopus reputed company, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs. Please note we use AI to help us assess applications fairly and objectively. If this sounds like you then we'd love to hear from you. Are you reputed company for a career with us We want to ensure you have reputed company the tools and