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International Voice Process Customer Support & SalesLocation: HyderabadExperience: International Voice Process experience mandatoryNotice Period: Immediate Joiners OnlySalary: Up to 7 LPAEducation: Graduation MandatoryRole OverviewWe are looking for candidates with strong international voice process experience to handle global customer interactions for SaaS/software products. The role involves customer support, technical troubleshooting, upselling/cross-selling, and ensuring excellent customer experience.Key ResponsibilitiesHandle international customer queries through voice, chat, and email.Provide First Call Resolution (FCR) by identifying and resolving customer issues efficiently.Troubleshoot issues related to subscriptions, billing, accounts, software installation, activation, and device access.Support customers across Windows, iOS, Android, and MacOS platforms.Handle cancellations, refunds, invoices, upgrades, downgrades, add-ons, and license-related queries.Identify and execute upselling and cross-selling opportunities.Maintain accurate case documentation and follow up on open cases.Diagnose customer issues using effective questioning and root-cause analysis.Escalate complex or recurring issues appropriately.Meet customer service, quality, productivity, and sales KPIs.Maintain professionalism, empathy, and a customer-first approach during challenging interactions.Mandatory RequirementsGraduate candidate.International Voice Process experience is mandatory.Excellent English communication skills; B2 minimum, C1 preferred.Strong customer handling and problem-solving skills.Experience in upselling/cross-selling in a customer service environment.Strong troubleshooting and analytical skills.Immediate joiners only.Willingness to work in rotational shifts, including night shifts non-negotiable.Willing to work from Hyderabad.Salary expectation should be within 7 LPA.Good to Have1+ year of experience troubleshooting Windows, iOS, Android, and MacOS.Experience supporting SaaS/software products.Knowledge of CRM/case management systems.Experience handling global/EMEA customers.Questionnaire MandatoryQuestionnaire Form: https://myglit.com/lateral/cref/6c73c2a065 IMPORTANT: Filling out the above questionnaire is MANDATORY to proceed with the recruitment process. Candidates who do not complete the form may not be considered for the next stage. .
Most are in India and the US. Here's how to pick the right one for you.
74.689Jobs
17.483IN
79%EN
WorkMundi's database shows 74,689 open sales positions globally. India leads with 17,483 jobs, followed by the US with 13,876. If you're open to geography, you have real options — but the sheer number means you need a filter. Don't apply to everything. Pick a country, a company size, and a sales model that matches what you actually want to do.
Almost 8 in 10 of these ads have their text written in English. That's useful for reading the job description and understanding what you're signing up for. But it tells you nothing about whether the role requires you to speak English with customers, partners, or your team. Ask the hiring manager directly during your first conversation.
The employers posting the most are boxlunch, SIMPLE RECRUIT, FlexBoard, and tmobile. If you see their name on a listing, you know they're actively hiring. That can work in your favor — high-volume recruiters often move faster. But volume also means competition. Your application needs to stand out.
Sales interviews almost always include a version of this: 'Tell me about a time you lost a deal. What did you learn?' Prepare a real story where you take ownership of what went wrong and what you'd do differently. Hiring managers want to see you learn, not just win.