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EducationMandatory: Graduates from any stream or Global Equivalent degree Desirable: NAExperience Minimum 1-year experience as a Team Leader in voice/chat process Minimum of 3 year of work experience in a Voice/chat Program from premium contact centers - Technical Competencies: (Job related) Proficient in MS Office Excel, Word and Powerpoint and possess knowledge of GreenBelt, Lean, Scheduling etc - Sound Knowledge of monitoring and reporting tools such as Avaya CMS, Aspect, Verint WFO and BI Tools - Should be aware of Ecommerce industry and should have used it in daily professional life - Soft Skills: Responsible for smooth and effective day-to-operations within their team - Primary objectives of this role are to drive qualitative performance effectiveness and superior customer experience of the Customer Connect Team. - Responsible to coach assigned CSAs on observed areas for improvement with respect to product, process, soft skills and communication. - Should conduct analysis and drive initiatives to improve efficiency within team and CC overall - Operations: Facilitate day to day Operations - Handling 2nd level escalated calls. - Checking on call distribution and/or other operational roadblocks and helping ease them for his/her team - Keep a close track and drive NPS and critical call parameters like AHT and quality scores & continuously review/coach CSAs on the same - Maintain accurate and updated knowledge of all procedures and systems - Provide assistance to CSAs on product and assist CSAs with customer complaints, wherever necessary - Brief the teams daily on changes and issues that affect customers or the team and ensure that staff has access to this information - Encourage and implement best practice across the team - People Managing Team Performance Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. .
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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