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Desktop Support Engineer

THINKPOD HR SOLUTIONS PRIVATE LIMITED · Navi Mumbai, Mumbai City

🌐 Remote📅 08/08/2026
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We are hiring for Desktop Support Engineer - L2 - Voice support for United States region. Night shift Included Excellent spoken English required Salary upto 6.5 LPA Minimum 1 years experience in Global Service Desk/ Desktop support role -International Voice support experience required ESSENTIAL DUTIES AND RESPONSIBILITIES Managing the Desktop/Laptop/network Device and Servers Managing the monthly windows patches Managing antivirus and network devices Backup management (daily/weekly/monthly) Prepare and maintaining Audit related infra documents (ISMS) Coordinating with vendor till closure. Email messaging - MS Outlook. Domain basic knowledge. MFA and Application Basic troubleshooting. Experience in handling critical & VIP users. Remote technical support hands on. Desktop & Network troubleshooting skill level 2 mandate. Asset management and IMAC process awareness. Windows Operating system. Ticketing tool knowledge. Office 365. Strong communication skills. Good analytic & strategic thinking.
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