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Job Title: Service Desk Location: Hyderabad, TS Experience Required: 1 Role Type/Shift : Direct Placement/NA About The Job: Company Name: VARITE India Private Limited About The Client An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products. About The Job: 1.) L1 SD JD (E1.1/E1.2) Required - Exp 0.6 yrs - 3 yrs Education Any Graduation Shift: 24x7 Rotational Shifts, 5 Days work from Office only Key Skills & Requirements: Prior experience in voice-based (International Voice Support) Service Desk support Comfortable working in a call support environment Proficient with ticketing tools (preferably ServiceNow) Working knowledge of Active Directory and RSA Token Experience in troubleshooting VPN, Citrix, and VDI-related issues Basic proficiency in MS Office applications Roles & Responsibilities: Ensure high login efficiency and availability to support customer needs Handle and resolve tickets within defined SLAs for volume and turnaround time Manage inbound calls, which constitute approximately 90% of daily tasks Maintain compliance with quality standards (voice, accent, technical monitoring), regulatory norms, and company policies Respond to user queries via phone, email, instant messaging, and ticketing systems Assign incidents/work orders to relevant support teams and follow through to closure Diagnosing and resolving issues through user interaction, log analysis, research, and troubleshooting Deliver Level 1 remote desktop support and execute tasks as per SOPs Drive positive customer experience and satisfaction through First Call Resolution, minimal AHT, and reduced reopen/rejection rates Update work logs accurately and adhere to escalation protocols and process guideline 2. ) L2 JD.(E2.1) Required - Exp 3+ yrs 5 yrs Education Any Graduation Shift: 24x7 Rotational Shifts, 5 Days work from Office Key Skills & Requirements: Proven experience in voice-based (International Voice Support) Service Desk support Willingness to work in a call support environment Proficiency in ticketing tools (preferably ServiceNow) Strong troubleshooting skills for Outlook, VPN, Citrix, and VDI-related issues Advanced knowledge of MS Office and Office 365 suite Roles & Responsibilities: Efficiently manage escalated calls from the L1 support team Resolve incidents within defined SLAs for volume and turnaround time Handle a high volume of inbound user calls (approx. 90% of daily tasks) Document and manage incidents and service requests using the Incident Management System Respond to user queries via phone, email, instant messaging, and ticketing platforms Assign tickets to appropriate support teams and ensure timely follow-up until resolution Diagnoses and resolve technical issues through user interaction, log analysis, and research Provide Level 1 remote desktop support and execute tasks as per SOPs Perform user account management and escalate complex issues to specialized support teams Evaluate, analyze, and configure PC-based software applications (e.g., word processors, spreadsheets, email clients, etc.) Troubleshoot client-side software and basic network connectivity issues Prioritize and address customer complaints and technical problems effectively May assist in user/operator training or contribute to documentation of training procedures Adhere to quality standards (voice, accent, technical monitoring), regulatory guidelines, and company policies Drive customer satisfaction (CSAT) through effective resolution rates, minimal AHT, and reduced ticket reopening or rejections Maintain accurate worklogs and follow escalation protocols and compliance processes Manage support queues efficiently and work proactively toward ticket closure How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India VARITE. Un .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.
