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Plm Support Engineer (Hyderabad)

Infosys · Hyderabad

📅 08/08/2026
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Job Description (JD) PLM Support Engineer (2-20 Years Experience) Job Title PLM Support Engineer Experience 2 to 20 Years Job Summary We are looking for a skilled PLM (Product Lifecycle Management) Support Engineer to support, maintain, troubleshoot, and enhance PLM applications and related business processes. The ideal candidate should have hands-on experience in PLM platforms, user support, incident management, system administration, integrations, and production support activities. Key Responsibilities - Provide L1/L2/L3 support for PLM applications and related systems. - Analyze, troubleshoot, and resolve production issues within SLA timelines. - Monitor PLM system performance and ensure platform availability. - Support user onboarding, access management, and security administration. - Coordinate with business users, developers, and infrastructure teams for issue resolution. - Perform root cause analysis (RCA) and implement preventive measures. - Manage incidents, service requests, and change requests using ITSM tools. - Support PLM upgrades, patches, migrations, and release activities. - Create and maintain technical documentation, SOPs, and knowledge articles. - Work closely with global stakeholders and participate in on-call support when required. - Support integrations between PLM and ERP, CAD, MES, or other enterprise applications. - Identify opportunities for process improvement and automation. .
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