Technology Configuration & Support Analyst (Chennai)

Career Area: Engineering Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Responsibilities Expand base configuration data into a complete, structured, and scalable model by capturing all relevant variations such as product or system variants, version changes, feature combinations, and service or subscription options. Ensure the configuration model is complete in coverage, logically consistent across all combinations, and traceable for validation and future updates. Define logic to accurately identify the current configuration of a system and determine valid upgrade or enhancement paths. Develop structured rule sets that capture compatibility logic, constraints, dependencies, and valid upgrade pathways, and prepare this logic for integration into automated decision and recommendation engines. Build and maintain a working prototype of the recommendation engine using Excel or similar tools. Translate configuration data and rule logic into explicit input-to-decision-to-recommendation flows, perform scenario-based validation including edge cases, and ensure the prototype serves as a validated reference model for downstream system implementation. , Continuously update and maintain compatibility data to reflect product changes, feature updates, and evolving technologies. Ensure strong alignment between the configuration model and the real-world system state, prevent data drift, and maintain ongoing accuracy, consistency, and reliability over time. Provide advanced support for TechAdvisor-related issues by diagnosing and resolving incorrect recommendations, data inconsistencies, and logic defects. Perform structured root cause analysis across data, logic, and system layers while ensuring end-to-end ownership of issue resolution. Create and maintain knowledge articles and standard operating procedures to support operational efficiency and knowledge reuse, and enable proactive system reliability through monitoring, alerting, log analysis, and continuous improvement initiatives. Support creation of the base database containing technology product combinations and expand that database to cover applicable Caterpillar machine and engine models, as well as non-Caterpillar machines where relevant. Support development of the user journey to add new products into the dealer web tool and assist in validating developed or expanded data to maintain accuracy. Work with Product Owners, Project Managers, Service Analysts, and development teams to analyse bugs, align delivery schedules with database readiness, improve product performance, and implement enhancements. Train development teams on machine systems and configuration logic, develop knowledge bases and FAQs for support activities, document support issues and resolutions, assist with dealer and customer sales-related queries, and maintain technical liaison across matrix owners and technology product groups. Degree Requirement Degree . Bachelors degree in Engineering, Computer Science, or a related field is preferred. Associate Degree is . Skill Descriptors Industry Knowledge Knowledge of configuration modelling concepts across systems, products, and services; ability to apply product, technology, and domain understanding to define accurate and scalable compatibility models. , Level: Working to Extensive Experience Understands configuration modelling concepts across systems, products, and services. Interprets how configuration decisions impact safety, automation, and productivity outcomes. Applies knowledge of product versions, features, and service combinations. Demonstrates working knowledge of machine, engine, telematics, and related product ecosystems. Maintains awareness of evolving technologies, releases, and adjacent products. Understands how technology enablement decisions affect customer and dealer outcomes. , Problem Solving Knowledge of structured problem-solving approaches; ability to identify, analyse, and resolve issues across data, logic, and operational layers. Level: Extensive Experience Diagnoses root causes of incorrect recommendations across data, logic, and system layers. Identifies gaps and inconsistencies in configuration models. Develops structured solutions to improve accuracy and reliability. Analyses dependencies, constraints, and risks when evaluating resolution paths. Applies systematic troubleshooting to defects, bugs, and data integrity issues. Drives corrective actions that improve long-term system