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Techno-Functional Consultant - Salesforce Service Cloud

Bankai Informatics · Bangalore

📅 08/08/2026
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Experience : 10 - 18 Years Location : Bangalore (Kodathi) Hybrid Notice Period : Immediate to 30 Days Employment Type : Full-Time (MNC) Must Have : - 3 - 5+ End-to-End Salesforce Service Cloud implementations. - Strong experience in Requirement Gathering, Solution Design, Client Workshops & Stakeholder Management. - Hands-on experience with Omni-Channel, Skill-Based Routing, Case Management, Email-to-Case, Knowledge Management. - Experience in Salesforce Administration (Flows, Profiles, Permission Sets, Validation Rules, Approval Processes). - Exposure to Apex, LWC, REST/SOAP APIs, Data Migration & Integrations. - Experience in UAT, Go-Live, Hypercare, Release & Deployment Management. - Salesforce Administrator and Service Cloud Consultant certifications preferred. Key Responsibilities : - Architect and implement end-to-end Salesforce Service Cloud solutions to address complex customer service challenges and improve case management efficiency. - Lead the technical design and configuration of Salesforce Sales Cloud and Service Cloud modules to ensure seamless integration with existing enterprise workflows. - Collaborate with business stakeholders to translate strategic objectives into functional requirements and technical specifications that drive measurable business outcomes. Good to Have : - Agentforce - CI/CD (Copado/Jenkins/Gearset) - MuleSoft or other middleware integrations .
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For people searching Sales

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