Hiring For Relationship Manager(Wealth) (Chennai)

Job Purpose Responsible for including HNI customers into the Preferred programme and offering them a superior customer experience to enhance the profitability of the relationship by increasing the relationship size, cross selling the right products, acquiring family a/cs ,retaining and enhancing the relationship. The RM is also responsible for acquiring new to Bank Imperia relationships. To be a one point contact for all his financial needs and services, thus enhancing current relationship value and wallet share which will further increase profitability from these relationships. Key Responsibility Areas : 6 8 Areas Activities HNW Portfolio Management (Acquiring, Enhancing, Deepening and Retention) - Liaising with PB/ Preferred RM to flag eligible customers form Classic/ Preferred portfolio - Acquire new customers who meet product criteria - Regular interaction with the customer to build rapport to understand and update the profile. - Enhance the Overall value/book size of the portfolio - Maintain the overall quality / hygiene parameters of the portfolio - Cross selling products of the bank based on the customer need - Joint calls being done along with Supervisor as per defined process - Advisory services to be offered based on the requirement in coordination with PBG. - Attrition control of customers - Achieving MTD and YTD Revenue Targets - Operations, Marketing & Processes - Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc) - Ensure KYC / AML norms are adhered to at all points of time - Ensure that 5-S norms are adhered to for individuals workstation - Increase in wallet share - Sales to family members and associates (all network) - Ensure that optimal levels of Income generating Product Group Holding (IPGH) is reached - Product Penetration & contribution towards focused product - Ensure that an optimal level of Income generating Product Group Holding (IPGH) is reached. - Enhance client's Customer To Group ( CTG ) level - Customer Service - Ensure quality customer service is delivered. All customer queries and complaints are being resolved within TAT. - Customer is informed about any regulatory or process change. Keep the customer updated on program features. - Ensure timely customer communication on requests and concerns raised. - Proactive complaint management through feedback from customers. - Promoting all direct banking channels and ensuring that the customer is utilizing the same - Ensuring that customers are introduced to the RBH / BM and PSO (PBA in case of a non PSO branch) so that there is back up when the customer visits the branch and the RM is out - Ensure smooth transition of handover/takeover of the portfolio Educational Qualifications Key Skills(examples listed below) - Graduation - Post-Graduation Certifications: - AMFI Certification - IRDA Certification - NCFM Certification (Optional) - Sales and Influencing Skills - Banking Product & Process Knowledge - NRI Product and Regulatory Knowledge - Planning and Organizing Skills - Valuable Communication skills - Knowledge of Competition & Current trends in financial Industry. Experience Required: - Minimum experience in years 6 - Exposure to Portfolio Management segment (Preferred) Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties) - Customers - Branch Banking Team - Operations - Product Team - Asset Team - Treasury - Credit - Life / General and Health Insurance Partners - AMCs .