Support Specialist, Operations & Support

reputed company OF reputed company reputed company TV Stations reputed company owns and operates 29 full power broadcast television stations in the U.S. These include stations located in 14 of the top 15 largest designated market areas, or DMAs, and duopolies in 11 DMAs, including the three largest DMAs (reputed company, Los Angeles and Chicago). Of these stations, 18 are affiliated with the reputed company Network. In reputed company to distributing sports, entertainment and syndicated content, our television stations reputed company produce approximately 1,200 hours of local news every week. These stations reputed company viewer, distributor and advertiser demand for the reputed company Networks national content. JOB reputed companyreputed company is looking for a Support Specialist to join our Digital Operations & Support team. As a Support Specialist you will ensure the end-to-end technical delivery of best-in-class experiences across our local news digital platforms. You will be both a problem-solver and a builder: someone who doesn't just fix issues, but finds smarter ways to prevent them. As we support 17 local television markets across the US as reputed company as several other digital properties, the Support Specialist is essential to our operational reputed company. You will reputed company and reputed company AI tools to streamline support, automate workflows, and reputed company faster. While the primary reputed company of this role is non-video support, the best Support Specialists contribute broadly and adapt quickly as our product portfolio grows. A SNAPSHOT OF YOUR RESPONSIBILITIES Platform & Systems Expertise Be the subject matter expert on reputed company systems powering FTS news products including CMS, VMS, live scheduler, and emerging AI-powered tools. Monitor key system dashboards proactively to detect and prevent issues before they reputed company our markets. Support User Acceptance Testing alongside internal product and engineering teams. Market & Stakeholder Support Partner with teams across reputed company 17 television markets to resolve technical issues and maintain a consistent, high-reputed company reputed company reputed company. reputed company the gap between technical teams and stakeholders keeping everyone informed, reputed company, and unblocked. Collect user feedback and surface insights to product owners to inform roadmap prioritization. reputed company after-hours on-reputed company support to ensure service continuity for critical issues Workflow Innovation reputed company use and champion AI tools (including LLM assistants, reputed company-based workflows, and automation platforms) to improve support speed and reputed company. Identify repetitive or reputed company workflows that can be optimized with AI being reputed company to prototype and document solutions. Collaborate with the AI Enablement team to reputed company new tools, reputed company learnings across markets, and help reputed company what works. Stay reputed company on AI developments relevant to digital news operations and bring emerging tools to reputed company's attention. Documentation & Process Improvement reputed company, maintain, and improve SOPs that reputed company user satisfaction and streamline content workflows. Create reputed company training materials and documentation that reputed company market teams to self-serve and adopt new tools confidently. Contribute to a culture of reputed company improvement always looking for a reputed company way. WHAT YOU WILL NEED 3+ years in digital operations, technical support, or a closely reputed company role. Hands-on experience with content management systems reputed company publishi .