VP, Planning & Transformation, CXO

VP, Planning & Transformation, CXO Experience: 10 to 15 years Location: Toronto, Ontario, Canada Skills: Digital Enterprise, Data Analytics, Client Experience, Business Agility, Strategic Change Leadership, Client Engagement Transformation, Talent Development, Leadership Development, Bilingualism (French/English), Digital Solutions, Business Architecture, Technology Framework, Client Insights, Stakeholder Engagement, Relationship Building, Influencing Skills, Coaching, Mentoring Job Description You are as unique as your background, experience and point of view. Here, youll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. Role: VP, Planning & Transformation, CXO Sun Life Overview A leading international financial services organization building trusted and lasting relationships with Clients around the world., with $1.3 trillion in assets under management, provides individuals and corporate clients with a diverse range of protection products (life and health) and wealth products (asset management, mutual funds, group pension and retirement, and individual annuity and savings). Chartered in 1865, Sun Life celebrated its 150th anniversary in 2015. Client Experience Office (CXO) aims to build and deliver a holistic "One Sun Life" experience to Clients as we help them achieve lifetime financial security and live healthier lives. The CXO is at the heart of Sun Life focused on attracting and engaging Clients thru brand and performance marketing, engaging with Clients through the design, build, and delivery of client journeys, exceptional mobile and web channel experiences, and deepening relationships through personalized engagement across all channels and products. To understand our Clients, we actively listen and learn by employing experts in Client experience, journey design, engagement, marketing, strategy, and digital, data and analytics. Sun Life is a socially responsible organization with a commitment to sustainability in its practices and operations. Among other recognitions, the company appears regularly on the Global 100 Most Sustainable Corporations in the World, as selected annually by Corporate Knights. Role Summary Reporting to the SVP, Chief Experience, Digital and AI Officer this role will be responsible for developing and stewarding an integrated CXO vision and Client platform strategy and execution within CXO and across SL Canada. This will drive broader and deeper lifelong relationships with our Clients, while enabling Sun Life Canada business unit success. With a focus on transforming Client engagement and overseeing our Digital Enterprise and business agility, this role will build a strategic path forward to power Client, business, and productivity impact. Key Accountabilities: Strategic Change Leadership and Management & Enablement Accountable to lead in collaboration with internal and external partners, the development of annual and other strategic plans across all aspects of CXO; with a goal of realizing an enhanced horizontal E2E digital enterprise model, client experience, advisor experience, and operational excellence. Lead strategic change planning, organization change readiness, and communications processes for the business, engaging other leaders to ensure strategic alignment, and consistent / timely messaging. Be agile and DE champion for CXO and across SL implementing DE and business agile aligned to specific measurable outcomes. Client Platform Strategy, Architecture, & Roadmap Lead collaboratively with broad stakeholder group the design, integration and development of a multi-year strategic plan inclusive of business architecture, technology (including digital solutions) framework and capability roadmap aligned with business strategy and priorities, and current / and emerging client and business requirements. Team oversight includes business architects and business analysts accountable for assisting CXO functional teams in defining or designing business capabilities, processes, functions and operating models. Collaborate with internal stakeholders involved in digital strategy and digital innovation to assist the development of an investment roa .