🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
- Assist customers with travel insurance inquiries via phone, email, or other communication channels. - Understand customer travel requirements and recommend suitable travel insurance plans. - Process travel insurance policy requests accurately and within defined timelines. - Coordinate with insurance companies and internal teams for policy issuance, endorsements, renewals, and cancellations. - Verify customer documents and ensure all required information is complete before policy issuance. - Maintain accurate records of customer interactions and policy transactions in the company''s system. - Resolve customer queries related to policy coverage, documentation, claims process, and policy status. - Follow up with customers and insurance partners to ensure timely completion of policy-related activities. - Ensure compliance with company processes and regulatory guidelines while handling customer information. - Prepare and maintain daily reports and MIS related to policy processing and customer requests .