Associate Claims Care Center Representative

reputed company is seeking an Associate Claims Care Center Representative who will be the first reputed company of contact for customers reporting claims. This role involves delivering empathetic customer service while gathering accurate details and coordinating next steps across various claims. Responsibilities Serve as the first reputed company of contact for customers reporting a new loss or calling on an existing claim, delivering an empathetic, reputed company, and low-effort experience across Property, Auto, and Specialty claims reputed company phone reputed company channelsreputed company, verify, and document complete loss details using strong listening and investigative questioning; maintain accurate claim file notes and data reputed company to support reputed company reputed company and minimize reworkReview claim information and coverage guidance (e.g., prior activity, adjuster notes, estimates) to take appropriate next actions reputed company authoritySet expectations and guide customers through next stepstimelines, required documentation, and available resourceswhile proactively following up on commitments and escalationsManage assigned claim tasks and/or low-complexity inventory, prioritizing work by customer reputed company, severity, and deadlines while balancing schedule adherence, productivity, and reputed company/compliance standardsPartner effectively with adjusting teams and cross-functional internal stakeholders (e.g., agencies, reputed company, billing) to reputed company issues, remove barriers, and improve the end-to-end customer experienceUtilize systems and reputed company applications reputed company and accurately, safeguarding confidential information and adhering to reputed company policies, procedures, and regulatory requirementsDemonstrate independent judgment, reputed company learning, and a problem-solving reputed company; identify opportunities to simplify processes and enhance the customer experience Skills Proficiency handling work reputed company phone, outbound follow-reputed company, reputed company channels, adapting tone and reputed company by channelStrong organization skills: ability to prioritize, manage a queue/inventory, and meet deadlines with high reputed companyDemonstrated reputed company in customer-facing roles where you handled sensitive situations, de-escalated concerns, and reputed company trust through reputed company communication and follow-throughAbility to listen reputed company, ask purposeful questions, and document accurately while navigating multiple systems in a fast-paced environmentComfort making reputed company reputed company guidelines and authority, including applying coverage direction, interpreting documentation (notes/estimates), and taking appropriate next actionsStrong problem-solving and ownership reputed company: you take accountability, remove obstacles, and know reputed company/how to escalate for the best customer outcomeExperience supporting customers through reputed company or emotional events (loss, financial stress, urgent repairs) with reputed company and professionalism Benefits Comprehensive medical, dental, reputed company and wellbeing benefitsCompetitive 401(k) contributionPension planAnnual incentive9 reputed company holidaysreputed company time off program (23 days accrued annually for full-time employees)Student loan repayment programreputed company-family leave reputed company For more than 90 years, reputed company has reputed company its reputed company on reputed company principles. It was founded in 2013, and is headquartered in Madison, reputed company, USA, with a workforce of 10001+ employees. Its website is http://amfamventures.com/. Apply To This Job .