Online Relationship Manager

Key Responsibilities * Manage and strengthen the brands online reputation across all digital platforms. * Monitor and respond to customer queries, comments, direct messages, and reviews in a timely and professional manner. * Regularly monitor Google Reviews and other relevant review platforms; coordinate with internal teams to resolve customer concerns and improve ratings. * Track and report any negative PR, online mentions, customer grievances, or reputation-related issues, and escalate them appropriately. * Identify and track celebrity sightings, influencer mentions, media features, and brand placements across digital and social platforms. * Coordinate with brides and customers to collect testimonials, images, videos, and user-generated content (UGC) for marketing and social media usage. * Build and maintain relationships with brides, customers, influencers, and brand advocates to encourage authentic content creation. * Assist in managing and coordinating social media communities across all brand platforms. * Monitor competitor activities, social media trends, and industry conversations to identify opportunities and potential risks. * Update and manage internal Excel trackers, databases, documentation, and reports related to marketing, PR, social media, and customer engagement. * Coordinate with the PR, Marketing, Retail, and Customer Experience teams to ensure timely follow-ups and seamless communication. * Ensure consistency in brand communication, tone of voice, and customer experience across all online touchpoints. * Support the marketing team with ad hoc operational, coordination, and documentation requirements as needed Qualifications * Bachelors degree in Marketing, Communications, Fashion, Business Administration, Journalism, or a related field. * 13 years of experience in Social Media Management, Community Management, Customer Relationship Management (CRM), PR, Digital Marketing, or a similar role. * Excellent written and verbal communication skills in English and Hindi. * Strong interpersonal and relationship management skills with a customer-first approach. * Experience in handling social media platforms such as Instagram, Facebook, LinkedIn, Pinterest, and Google Business Profile. * Familiarity with Google Reviews, online reputation management, and customer engagement best practices. * Strong organizational skills with the ability to maintain trackers, databases, and documentation accurately. * Proficiency in Microsoft Excel, Google Sheets, Google Workspace, and Microsoft Office. * Ability to multitask, prioritize tasks, and work in a fast-paced environment. * Attention to detail and a proactive problem-solving mindset. * Experience in luxury fashion, retail, bridal, lifestyle, beauty, or premium consumer brands will be preferred. Compensation: 25,000.00 - 30,000.00 per month Benefits: Provident Fund Work Location: In person .