Customer Relationship Manager (CRM)

Key Responsibilities Build Relationships: Establish, maintain, and strengthen trust-based relationships with key clients and stakeholders.Client Retention: Track customer satisfaction levels and implement strategies to reduce client churn.Issue Resolution: Act as the primary escalation point to resolve customer complaints or technical issues quickly and effectively.Upselling & Cross-selling: Understand client business needs and proactively suggest relevant products or services to increase revenue.Feedback Collection: Gather regular feedback from clients and collaborate with internal teams (Product, Sales, Support) to improve our offerings.Onboarding: Guide new clients through the onboarding process to ensure smooth adoption of our services.Requirements & Qualifications Education: Bachelors degree in Business Administration, Marketing, Communication, or a related field.Experience: [X] years of proven experience as a Customer Relationship Manager, Account Manager, or a similar customer-facing role.Tools: Strong hands-on experience with CRM software (e.g., Salesforce, HubSpot, Zoho).Communication: Exceptional verbal and written communication skills in English.Data Management: Maintain accurate records of client interactions, contracts, and profiles in our CRM software.Skills: Strong negotiation, problem-solving, and conflict-resolution abilities.Attributes: Highly empathetic, patient, and able to work under pressure in a fast-paced environment.Compensation: 18,000.00 - 22,000.00 per month Application Question(s): Have you worked in CRM previouslyExperience: Customer relationship management: 1 year (Required)Location: Faridabad, Haryana (Preferred)Work Location: In person .