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Senior Software Support Engineer | Noida | 8 to 12 Years Adeptia is seeking an experienced Senior Software Support Engineer to lead complex customer issue resolution, manage critical escalations, and support enterprise customers. The ideal candidate will have robust expertise in application support, databases, APIs, enterprise integrations, and hands-on experience leveraging AI technologies to improve support efficiency and customer outcomes. Key Responsibilities: - Resolve complex production issues and customer escalations within SLA timelines. - Perform Root Cause Analysis (RCA) and drive incident prevention initiatives. - Troubleshoot enterprise applications, databases, APIs, and integration workflows. - Collaborate with Product, Engineering, DevOps, and Customer Success teams. - Mentor junior engineers and contribute to knowledge management and automation initiatives. - Utilize AI tools and Large Language Models (LLMs) to accelerate troubleshooting, incident analysis, and knowledge base creation. Required Skills: - Application Support / Product Support / Technical Support - SQL (Oracle, PostgreSQL, SQL Server) - Linux / Unix / Windows Administration - REST APIs, SOAP Web Services - XML, XSLT, XSD, JSON - Incident Management, RCA, Customer Escalation Management - Enterprise Integration & Middleware Platforms AI & Automation Skills: - Hands-on experience with LLMs such as ChatGPT, Claude, Gemini, or similar - Understanding of Prompt Engineering and AI-assisted troubleshooting - Knowledge of Retrieval-Augmented Generation (RAG) - Experience using AI-powered support tools, chatbots, or virtual agents - Ability to leverage AI for incident summarization, root cause analysis, and knowledge article generation Preferred Skills: Kubernetes, Docker, AWS/Azure/GCP, EDI, BPM, iPaaS, ESB, Splunk, Grafana, Dynatrace, ServiceNow. Location: Noida Experience: 8 to 12 Years Employment Type: Full-Time .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.