Manager Service Now Tech Lead (Pune)

Key Responsibilities - Lead the design, development, and enhancement of ServiceNow applications and solutions. - Develop and maintain custom ServiceNow applications, workflows, and integrations. - Design and implement enterprise-grade integrations using REST APIs and IntegrationHub. - Build and manage Service Catalogs, Catalog Items, Record Producers, and request fulfillment workflows. - Configure and customize ServiceNow components including Business Rules, Script Includes, Client Scripts, UI Policies, and UI Actions. - Develop and optimize workflows using Flow Designer and workflow automation capabilities. - Work closely with stakeholders to understand business requirements and translate them into technical solutions. - Support and enhance core ITSM processes including Incident, Problem, Change, Request, and Knowledge Management. - Ensure proper maintenance of Work Notes, Activity Logs, Task Updates, and operational documentation. - Provide technical leadership, code reviews, mentoring, and guidance to development teams. - Troubleshoot production issues and drive resolution through structured support processes. - Follow enterprise development standards, governance, security, and best practices. Required Skills & Qualifications - 8-12 years of overall IT experience with strong hands-on experience in ServiceNow Development. - Solid expertise in JavaScript and ServiceNow scripting. - Hands-on experience with: - Flow Designer - Business Rules - Script Includes - Client Scripts - UI Policies - UI Actions - Extensive experience with REST API development and integrations. - Strong knowledge of IntegrationHub and enterprise system integrations. - Experience in Service Catalog Development, including: - Catalog Items - Record Producers - Request Workflows - Strong understanding of ITSM Modules: - Incident Management - Problem Management - Change Management - Request Management - Knowledge Management - Experience managing production support activities, work logs, audit trails, and operational documentation. - Ability to lead technical discussions, provide architectural guidance, and mentor team members. - Strong problem-solving, stakeholder management, and communication skills. Good to Have - Experience with Employee Center and/or Service Portal implementations. - Exposure to ServiceNow Administration activities. - ServiceNow certifications. - Experience working in large enterprise environments. - Knowledge of ServiceNow best practices, governance, and platform optimization. .