Servicenow Architect at Bengaluru (Hyderabad)

Dear Candidate, Greetings from Honeybee Tech Solutions! We have an urgent opening for the position of Senior ServiceNow Developer (CSM) for our prestigious client Happiest Minds Technologies Limited. Interested candidates are requested to share their updated resume at: peddollu.d@honeybeetechsolutions.com Job Details Work Location: Bengaluru Work Type: Hybrid CVR Type: Internal CVR CVR Panel Name: Shilpa Gajjala Interview Rounds: 2 Rounds Interview Mode: Virtual Job Description We are looking for an experienced Senior ServiceNow Developer / Solution Architect with robust CSM expertise to design and deliver scalable ServiceNow solutions across customer service operations. Key Responsibilities - Architect and own end-to-end ServiceNow CSM solutions across customer operations, case management, and service delivery - Strong expertise in CSM core architecture including: - Accounts - Contacts - Consumers - Cases - Entitlements - SLAs - Interactions - Task relationships - Design and manage Sold Products, Product Models, and Installed Base Items, including lifecycle and case linkage - Deep understanding of ITSM vs CSM architecture, process boundaries, data models, and customer-centric design - Implement and optimize Advanced Work Assignment (AWA) for skill-based and omnichannel routing - Apply Predictive Intelligence / Task Intelligence for classification, assignment, and automation - Act as ServiceNow Platform Architect/Admin, ensuring platform stability, scalability, and upgrade readiness - Enforce configuration-over-customization and ServiceNow best practices - Implement Domain Separation for multi-tenant or multi-customer environments - Design and govern integrations using: - REST - SOAP - Integration Hub - MID Server - OAuth - Ensure strong security, ACL configuration, data access control, and performance optimization - Lead technical design reviews and architecture governance - Mentor development teams and provide architectural guidance throughout the delivery lifecycle Mandatory Skills - ServiceNow Solution Architect - ServiceNow Developer - Customer Service Management (CSM) - ITSM - CMDB & CSDM Framework - REST Integrations (OAuth, JWT, API Security) - CI/CD Pipelines - REST / SOAP APIs Skills to Evaluate - ServiceNow Solution Architect - ServiceNow Developer - ITSM - CMDB Framework - REST Integrations (OAuth, JWT, API Security) - CI/CD Pipelines - REST / SOAP APIs - CSM Looking forward to hearing from you. Best Regards Deva P Honeybee Tech Solutions 7353365505 peddollu.d@honeybeetechsolutions.com .