Senior Vice President-Insurance & Operations (Delhi)

Senior Vice President Insurance Operations (Policy Services & Underwriting), London Market (Property & Casualty Insurance experience ONLY) Location: Gurgaon / Noida, India (Hybrid) Department: Insurance Operations London Market Role Overview The Vice President Insurance Operations (London Market) is a senior leadership role accountable for defining and executing the operational strategy for London and Lloyds market policy services and underwriting operations. The role ensures scalable, high-quality delivery, robust client governance, regulatory compliance, and continuous operational transformation. You will partner closely with global clients, business leaders, and cross-functional teams to drive growth, efficiency, and risk-controlled outcomes at scale. Key Responsibilities - Strategic Operations Leadership - Provide strategic leadership and overall accountability for London and Lloyds market insurance operations. - Translate business and client strategy into a multi-year operational roadmap aligned with growth objectives. - Act as the senior escalation point for complex operational, regulatory, and client issues. End-to-End Policy Lifecycle Governance - Own governance across the full policy lifecycle including underwriting support, binding, post-bind activities, accounting & settlement, claims support, renewals, administration, and reporting. - Ensure adherence to London Market practices, contractual obligations, and regulatory standards. - Oversee policy issuance, endorsements, bordereaux, invoicing, and rule-based decision-making. Client Delivery & Performance Management - Own SLAs, KPIs, productivity, turnaround time, quality, and accuracy metrics across engagements. - Lead client governance forums, performance reviews, and continuous improvement initiatives. - Identify opportunities for scope expansion, value creation, and operational efficiency Transformation, Technology & Analytics - Drive process standardization, digitization, and automation leveraging PAS systems and data platforms. - Partner with Technology and Analytics teams to implement scalable operating models. - Strengthen management information, reporting, and data-driven decision-making. Risk, Controls & Compliance - Ensure strong operational controls, audit readiness, and compliance across all engagements. - Proactively identify and mitigate operational and regulatory risks. People Leadership & Global Collaboration - Build and mentor senior managers and leaders; develop succession and leadership pipelines. - Foster a high-performance, client-centric culture aligned with companys values. - Collaborate with global stakeholders across Delivery, Technology, Analytics, Finance, and HR. .