Junior operations ex (Visakhapatnam)

Company Description DrSafeHands is a pioneer in sexual health, specializing in testing and treatment of sexually transmitted infections (STIs). The organization offers confidential services, including lab tests, online consultations with qualified doctors, and supportive counseling. Clients can access free home sample collection or visit one of many partner labs, ensuring convenient and private care. DrSafeHands operates across India with a network of 4000+ sample collection centers in over 100 cities, making specialized sexual health services widely accessible. The team is focused on delivering empathetic, professional care while maintaining strict privacy standards. Role Description This is a full-time, on-site Junior Operations Executive role based in Vishakhapatnam. The role involves coordinating daily operations, including scheduling and tracking sample collections, ensuring timely communication between clinics, labs, counselors, and medical teams, and maintaining accurate records in internal systems. The Junior Operations Executive will support process implementation, handle basic data reporting, assist in resolving operational issues, and ensure that service delivery meets quality and privacy standards. This position also includes liaising with partner centers, managing follow-ups with clients where required, and supporting continuous improvement initiatives in the operations workflow. Qualifications - Strong organizational and coordination abilities, with attention to detail and time management skills. - Proficiency in basic computer applications (e.g., MS Office, spreadsheets, email) and comfort working with online platforms or CRM tools. - Effective written and verbal communication skills, with a professional and empathetic approach to client and partner interactions. - Ability to work collaboratively with cross-functional teams (doctors, counselors, lab partners) and follow established processes and protocols. - Demonstrated commitment to confidentiality, sensitivity to topics related to sexual health, and adherence to ethical and privacy standards. - Bachelors degree in any discipline; coursework or experience in healthcare operations, administration, or related fields is an advantage. - Prior internship or experience in operations, customer service, or healthcare settings is beneficial but not mandatory. - Willingness to work on-site in Vishakhapatnam and adapt to a fast-paced, mission-driven setting. .