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Senior Operations Reliability Engineer Enterprise Platforms & Tools Experience: Not Available to Not Available years Location: Chennai, India Skills: SQL Server, IIS, Apache, Atlassian, Figma, Lucid, AIOps, PowerShell, Python, Microsoft Power Platform, Power Apps, Power Automate, Power BI, ITIL, ServiceNow, Automation Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Overview As a Senior Operations Reliability Engineer specializing in Enterprise Platforms and Tools, you will own the operational reliability, health, and lifecycle management of enterprise productivity and collaboration platforms. This role combines hands-on platform administration (SQL Server, IIS/Apache, integrations) with day-to-day operational ownership of enterprise SaaS tools such as Atlassian, Figma, Lucid, and related platforms. In addition to serving as a senior escalation point, you will improve monitoring accuracy, reduce alert noise, validate automation workflows, and contribute to AIOps tuning and observability standards. You will help transition enterprise tool operations from reactive issue handling toward proactive, automation-driven reliability practices that improve uptime, user communication, and service maturity. Responsibilities General Reliability Operations Monitor observability and AIOps platforms to detect anomalies, performance degradation, and emerging issues across enterprise systems. Perform advanced incident triage and event correlation to identify root cause and reduce duplicate or misrouted incidents. Lead or contribute to post-incident reviews, identifying systemic fixes and automation opportunities. Validate automated remediation workflows prior to production adoption. Identify recurring manual tasks and translate them into automation requirements or scripted improvements. Improve alert signal quality by refining thresholds, suppression logic, and event correlation rules. Ensure platform telemetry, SaaS health signals, and configuration data align with monitoring and CMDB standards. Collaborate with Cloud, IAM, Network, Security, and ServiceNow teams to improve enterprise service reliability. Enterprise Tools Ownership & Operational Management Own day-to-day operational health and administration of enterprise SaaS platforms (e.g., Atlassian suite, Figma, Lucid, monitoring tools, and similar productivity platforms). Monitor vendor service health dashboards and integrate SaaS outage signals into internal observability and AIOps workflows. Lead user-impact communications during enterprise tool outages or service degradations in partnership with IT Communications and ServiceNow teams. Review vendor release notes and roadmap updates; assess feature changes, security updates, and deprecations. Plan and coordinate controlled feature rollouts, configuration updates, and tenant-level optimizations. Provide guidance and education to end users on new features, configuration changes, and best practices. Manage licensing, usage monitoring, and cost optimization for enterprise tools. Partner with Security and IAM teams to ensure access governance and compliance standards are maintained. Improve monitoring coverage for enterprise tools by integrating telemetry and health signals into AIOps platforms. Document operational standards, support models, and escalation paths for each owned platform. Enterprise Platform & Database Responsibilities Support SQL Server performance monitoring, high-availability validation, backup oversight, and disaster recovery readiness. Troubleshoot database performance issues and application connectivity concerns. Develop the framework for Database as Code and upskill junior engineers. Configure and maintain IIS and Apache services supporting enterprise applications. Diagnose and remediate integration issues between enterpris .
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.