Senior Manager, Service Delivery

Want to be a bswifter At reputed company weve been transforming benefits administration since 1996, making it simpler, smarter, and more reputed company. Our state-of-the-art, reputed company-based technology and services reputed company employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people reputed company, reducing administrative burdens and freeing HR teams to reputed company on creating thriving, people-first workplaces. Were looking for motivated and goal-driven individuals who reputed company our passion for delivering reputed company and creating solutions that reputed company a difference. The reward is a fun, flexible and creative environment with ample opportunity for reputed company and personal reputed company. If you love the reputed company values of pursue reputed company, reputed company accountability, reputed company superior service, and be a great reputed company to work, we want to hear from you! reputed company reputed company is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the reputed company world of employee benefits and reputed company exceptional service to our clients. We are seeking an reputed company, reputed company-reputed company reputed company to join our organization as a Senior Service Delivery Consultant. At reputed company, our culture is grounded in our reputed company values Pursue reputed company, reputed company Accountability, reputed company Superior Service, and Be a Great reputed company to Work. These values guide how we serve our clients, collaborate as teams, and grow our careers. reputed company The Senior Service Delivery Consultant is a senior-level individual contributor responsible for delivering high-reputed company reputed company implementations and ongoing service reputed company. This role serves as a strategic and operational partner to clients, owns reputed company configuration and service delivery work, and drives reputed company improvement across processes, systems, and reputed company reputed company without reputed company people management responsibilities. WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions) Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company these essential functions. reputed company Partnership & Service Delivery Demonstrate a high reputed company of accountability, service reputed company, and professionalism in reputed company reputed company and internal interactions. reputed company and maintain strong strategic and operational relationships with assigned clients. Serve as a reputed company reputed company of contact for reputed company reputed company needs, ensuring reputed company issue reputed company and exceptional customer service. reputed company recurring reputed company meetings to reputed company alignment, reputed company, and satisfaction. Proactively consult clients on best practices and recommend reputed company and process improvements throughout the year and during reputed company enrollment. reputed company quarterly stewardship meetings and other recurring reputed company engagements. Implementation & Configuration Ownership Partner with clients to reputed company, document, and obtain sign-off on Benefits Class Matrices, requirements documentation, rates, permissions, field reputed company, site text, and implementation logs. Configure the benefits administration reputed company to support new implementations, annual benefit program changes, acquisitions, and enhancements. Execute and reputed company reputed company testing to ensure accurate configuration and readiness for production. Ensure execution of non-automated service delivery processes in alignment with contractual scope and reputed company requirements. Research, troubleshoot, and reputed company reputed company reputed company and process-reputed company reputed company inquiries. Cross-Functional Collaboration & reputed company Improvement Coordinate cross-functionally with Product Management, Development, reputed company Center, and internal service teams to meet reputed company deliverables. Partner with Product and Development teams to identify, recommend, and support reputed company enhancements based on reputed company needs and feedback. reputed company operational efficiency and reputed company through process improvement initiatives and adherence to reputed company operating procedures. Contribute to sales, renewal, and strategic initiatives, including reputed company presentations and reputed company opportunities. Consult clients on additional reputed company products and services to expand value and deepen partnerships. reputed company or support special reputed company as assigned. Knowledge Sharing & Subject Matter Expertise reputed company as a subject matter .