Assistant Manager - Contract to Billing

JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether youve got deep experience in commercial real estate, skilled trades, and technology, or youre looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. Assistant Manager - Contract to Billing What this job involves:Responsibilities: Manage workload allocation, capacity planning, and resource optimization Oversee complete Contract to Billing lifecycle including contract set up, invoice generation, workflows. Ensure timely and accurate billing for all service lines Manage month-end and quarter-end close activities related to billing, accruals, billing checklist Drive adherence to SLAs and KPIs (invoice accuracy, turnaround time) Conduct performance reviews, set objectives, and create development plans Coordination with stakeholder management Ability to multi-task and work in a dynamic and fast paced environment Identify and implement process improvements to enhance efficiency, reduce errors, and accelerate billing cycles Lead automation initiatives including RPA, workflow optimization, and system enhancements Conduct regular quality audits and implement corrective actions Define, track, and report on KPIs including Invoice accuracy rate and error reduction Audit Support & Quality Assurance Provide comprehensive assistance during internal and external audit processes Ensure integrity of data is maintained and captured in accordance with defined standard procedures, company best practices, and legal regulations Demonstrate advanced accounting knowledge and assumptions Customer Service & Communication Deliver exceptional service aligned with agreed controls and procedures for both internal and external customers Manage mailbox communications for request and query resolution Demonstrate effective communication skills and client service orientation Education & Experience Bachelors/Master degree in finance, Accounting, Commerce, Business Administration, or related field 8-12 years of progressive experience in finance operations, billing, or revenue recognition 3-5 years managing teams of 10+ professionals Comfortable with APAC shift timings Mandatory: Hands-on experience with PeopleSoft (PS) Financial modules, particularly Accounts Receivable and Billing Managing end-to-end billing processes Experience in contract management and financial master data setup Prior exposure to multi-entity, multi-currency billing environments preferred Experience in supporting audits (internal/external/SOX) is highly desirable Technical Skills: Advanced proficiency in Microsoft excel skills Understanding of tax concepts (VAT, GST, Sales Tax, Withholding Tax) Experience with reporting tools (Power BI, Tableau) is a plus Core Competencies Exceptional analytical and communication skills (verbal and written) Strong attention to detail and accuracy in data handling Proven ability to multitask effectively in a dynamic, fast-paced environment Commitment to meeting deadlines and maintaining high service standards Focus on accuracy, quality, cost management, and timeliness What We Offer At JLL, we empower your professional growth through our entrepreneurial and inclusive work environment. We support your ambitions with our comprehensive Total Rewards Program, featuring competitive compensation and benefits packages designed to help you realize your full potential and become the best version of yourself. If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. About JLL Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to .